# Can't reset an old homey pro 2019, just endless loop **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [June 10, 2024, 8:00pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331 "2024-06-10T20:00:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [June 10, 2024, 8:00pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/1 "2024-06-10T20:00:54Z")
Hello… I am trying to reset a used Homey Pro 2019 that I received. I start it up, turn it upside down to start recovery mode. Then I open the app and add a new Homey Pro 2019. I connect via Wi-Fi in the app, and it connects, and then I am instructed to go to the website: [https://setup.athom.com/](https://setup.athom.com/) to continue. I am asked to select a language. After clicking next, I am instructed to download the app and continue there. However, nothing happens in the app, and I am stuck in a loop. What should I do? ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [June 10, 2024, 8:01pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/2 "2024-06-10T20:01:12Z")
![step1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/1/615eaef556ee8bfd385ab6a40a6f2e8236f1f032.jpeg) ![step 2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/6/1641838ab422658b27c42a5f5de95dadc25c3bdb.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 10, 2024, 10:04pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/3 "2024-06-10T22:04:53Z")
> [@Bjornar\_Gulhaugen](#): > > and then I am instructed to go to the website: [https://setup.athom.com/](https://setup.athom.com/) to continue. That’s quite old, nowadays it all can be done from within the app. Which app version are use using? You’ll need v 6.11.2 or up Here’s an excellent howto: > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [June 11, 2024, 11:16am UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/4 "2024-06-11T11:16:55Z")
Ok, thanks. But the problem is that it is not connected to any mobile phone/home right now. It’s my father in law’s device. He lost the connection and had problems at home, so I was supposed to help him reset it and start over because he just moved to another house. But we couldn’t get it to work, so he just bought a brand new Homey Pro instead. So now I’m trying to reset it so that it’s ‘factory new’ and can be added as a new device, e.g to me. So I won’t have any options to reset via the mobile app. I have version 8.2.0.1481 myself. But now I only have the option to add a new Homey in the app. So I’m a bit stuck here right now 😛 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 11, 2024, 10:50pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/5 "2024-06-11T22:50:13Z")
> [@Bjornar\_Gulhaugen](#): > > But now I only have the option to add a new Homey in the app. Yeah that’s the odd part, you’re not the only one confused: You’ll have to add a “new” Homey, in order to be able to connect to your owned Homey which is _in recovery mode_. In the end, no new Homey is added, you’re just having your owned Homey available in the app again. Maybe this part of the howto is not clear enough? > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222/1): > > Just like normal the recovery in your Mobile App: (More … Select Homey, + Add New Homey, Setup- Homey Pro, Connect WiFi to HomeySetup-XXXXXX …) Are you willing you improve this text? ---
**Author:** ![Bjornar\_Gulhaugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornar_gulhaugen/32/19794_2.png) [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\ **Post date:** [July 4, 2024, 4:42pm UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/6 "2024-07-04T16:42:03Z")
After many, many hours of trying, I finally got it to work! The solution was to go to this link: “`http://setup.athom.com/#?view=network_get`” after Homey was connected to my phone! It seems like there is some kind of bug in the system that doesn’t direct me to this page. But now it works 🙂 ---
**Author:** ![Anders\_Wall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_wall/32/76837_2.png) [@Anders\_Wall](https://community.homey.app/u/Anders_Wall)\ **Post date:** [March 16, 2025, 9:10am UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331/7 "2025-03-16T09:10:06Z")
Thank you! Was stuck in the same loop. Now it’s working. Cheers, Anders