# Can't pair z-wave

**URL:** <https://community.homey.app/t/cant-pair-z-wave/66665>\
**Category:** Devices\
**Tags:** z-wave, homey-pro\
**Created:** [July 29, 2022, 2:14pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665 "2022-07-29T14:14:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![janrikard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janrikard/32/34785_2.png) [@janrikard](https://community.homey.app/u/janrikard)\
**Post date:** [July 29, 2022, 2:14pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/1 "2022-07-29T14:14:56Z")

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Hi

Unable to pair z-wave, tried 2 new devices i bought today.  
One fibaro wall plugg z-wave plus and i philio PSR04 Smart Color Button  
I get the same error message after th two blue dots have turned green.  
in english something like this.  
“something went wrong when the device was added.  
Try again later”

I havn’t had any problems like this before, uses several fibaro smart plugs

Anyone have any idea what to do?

Picture in swedish

 ![signal-2022-07-29-160826](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bb5484cb60ade359d6a3bd9707a484c7dd69f312.png)

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**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\
**Post date:** [July 29, 2022, 5:10pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/2 "2022-07-29T17:10:13Z")

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Did you try pairing with device very close to Homey?

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<div class="post-metadata">

**Author:** ![janrikard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janrikard/32/34785_2.png) [@janrikard](https://community.homey.app/u/janrikard)\
**Post date:** [July 29, 2022, 6:08pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/3 "2022-07-29T18:08:09Z")

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The philio PSR04 Smart Color Button did pair eventually, but the fibaro doesnt get paired.  
I will try closer and se if that helps

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 29, 2022, 6:50pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/4 "2022-07-29T18:50:39Z")

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If it’s (un)secure related, try this helper app [Homey Community Store](https://store.homey.community/app/nl.delsman.unz-cure)

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<div class="post-metadata">

**Author:** ![janrikard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janrikard/32/34785_2.png) [@janrikard](https://community.homey.app/u/janrikard)\
**Post date:** [July 29, 2022, 7:40pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/5 "2022-07-29T19:40:40Z")

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It did work at last.  
So it probably was related to bad z-wave connection even if i didnt move closer to the homey

Thanks for your time

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<div class="post-metadata">

**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\
**Post date:** [July 29, 2022, 10:28pm UTC](https://community.homey.app/t/cant-pair-z-wave/66665/6 "2022-07-29T22:28:45Z")

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It is not somthing I invented, here is the descrition from Homey Support:

 ![Screenshot_20220730-002501_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/9/29b25e2a6af24b052569e6200761c60ea1da0911.jpeg)

> **[Creating a stable Z-Wave network](https://support.homey.app/hc/en-us/articles/360012182213)**
>
> Z-Wave is a powerful and energy-efficient smart home technology. It can offer a lot to both smart home newbies and pros, most importantly, its excellent range, extended by mesh networking.
> Minimal ...