# Can't log in to the app but can log in to the website

**URL:** <https://community.homey.app/t/cant-log-in-to-the-app-but-can-log-in-to-the-website/50069>\
**Category:** Questions & Help\
**Tags:** app\
**Created:** [August 4, 2021, 5:29am UTC](https://community.homey.app/t/cant-log-in-to-the-app-but-can-log-in-to-the-website/50069 "2021-08-04T05:29:08Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ron\_Osterloh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ron_osterloh/32/32263_2.png) [@Ron\_Osterloh](https://community.homey.app/u/Ron_Osterloh)\
**Post date:** [August 4, 2021, 5:29am UTC](https://community.homey.app/t/cant-log-in-to-the-app-but-can-log-in-to-the-website/50069/1 "2021-08-04T05:29:08Z")

</div>

After using 2FA, Homey’s ServiceDesk made several attempts to restore my account. To date, this has not been successful and I am also no longer receiving an update from the ServiceDesk. Maybe you guys can help me out.

When logging into the website everything goes well and I have also reset my password several times (on request). When I want to log into Homey using the app on my phone (iOS) I get an error message saying that the username/password is not correct. Also when entering it manually I get the same error message.

- Does anyone have an idea how to solve this?
- Are there any possibilities to start from scratch?

Thanks!!

---

<div class="post-metadata">

**Author:** ![Gerbert\_Coolen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerbert_coolen/32/57084_2.png) [@Gerbert\_Coolen](https://community.homey.app/u/Gerbert_Coolen)\
**Post date:** [July 8, 2022, 7:39am UTC](https://community.homey.app/t/cant-log-in-to-the-app-but-can-log-in-to-the-website/50069/2 "2022-07-08T07:39:05Z")

</div>

Same here.  
I can login the web but can’t login IOS app after using 2FA.

Any suggestions?

Thanks