# Can't install ShellyApp anymore

**URL:** <https://community.homey.app/t/cant-install-shellyapp-anymore/71442>\
**Category:** Apps\
**Tags:** homey-pro\
**Created:** [October 30, 2022, 8:56pm UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442 "2022-10-30T20:56:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Awortel9mine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/awortel9mine/32/17941_2.png) [@Awortel9mine](https://community.homey.app/u/Awortel9mine)\
**Post date:** [October 30, 2022, 8:56pm UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442/1 "2022-10-30T20:56:27Z")

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I can’t install the ShellyApp (Allterco Robotics) on my Homey Pro model 2019 anymore. Incompatible\_app\_version is the errormessage I continuously get.  
What am I doing wrong?  
I used the app since 2020. The last months I noticed Homey telling me the Shelly devices could stop working. In decided to re-install the app. After that I can’t get the app installed anymore.

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**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\
**Post date:** [October 30, 2022, 9:12pm UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442/2 "2022-10-30T21:12:12Z")

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You better can ask it overhere.  
[https://homey.app/nl-nl/app/cloud.shelly/Shelly/](https://homey.app/nl-nl/app/cloud.shelly/Shelly/)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 31, 2022, 1:23am UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442/3 "2022-10-31T01:23:38Z")

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And then you´ll end up here if all went well. There’s been a major breaking change 6 weeks ago:

> [@\[APP\]\[Pro&Cloud\] Shelly](https://community.homey.app/t/app-pro-cloud-shelly/765/3172):
>
> v3.12.0 - 2022-09-12 Breaking change: This release removes the previously deprecated drivers for all Shelly Plus/Pro devices on Homey Pro and Homey Cloud. If you have missed or ignored previous communication about this, you will have to re-pair these devices with the new generic Shelly device driver. The release also contains some minor performance improvements and the support for specific hardware revisions of Pro devices. As communicated the last couple of weeks this release removes the p…

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**Author:** ![Awortel9mine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/awortel9mine/32/17941_2.png) [@Awortel9mine](https://community.homey.app/u/Awortel9mine)\
**Post date:** [November 2, 2022, 5:29pm UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442/4 "2022-11-02T17:29:13Z")

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I can’t install the Shelly App in my Homey Pro 2019. The Homey shows an errormessage ‘incompatible\_app\_version’.  
I don’t know what I am doing wrong?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 2, 2022, 6:11pm UTC](https://community.homey.app/t/cant-install-shellyapp-anymore/71442/5 "2022-11-02T18:11:11Z")

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Since you don’t seem to have posted your question on the relevant Shelly thread that @Peter_Kawa pointed you to, have you [sent a support request to Athom](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request), as maintainer of the App Store, to ask them about it?