# Cant get home/away mode to work with a user **URL:** \ **Category:** Questions & Help\ **Created:** [September 17, 2023, 6:04am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574 "2023-09-17T06:04:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dunker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunker/32/77765_2.png) [@Dunker](https://community.homey.app/u/Dunker)\ **Post date:** [September 17, 2023, 6:04am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/1 "2023-09-17T06:04:16Z")
Hi Running the Homey 2023 10.0.4 Home and away mode dosent seem to be activated on a “normal user” when leaving/arriving home. The settings are correct in her phone , place is enabled , Sometimes it its working but most of the times it dosent … ? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 17, 2023, 6:29am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/2 "2023-09-17T06:29:57Z")
I’m using combo with Smart presence app - so basically Homey together with this app set the mode (when one failed, 2nd pickup). Still, have you checked also battery optimisation settling for Homey app? (in case of Android) ---
**Author:** ![Dunker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunker/32/77765_2.png) [@Dunker](https://community.homey.app/u/Dunker)\ **Post date:** [September 17, 2023, 6:34am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/3 "2023-09-17T06:34:37Z")
Hi Thnks for the tip , but sounds crazy to use 2 apps just to get it to work 🙂 We are using google location aswell on the phones , it is working just fine reporting when leaving/arriving . Is there a known problem when “only” using homeys home/away mode ? Ill check battery option aswell for the homey app . About smart presence app , how do you use it if homey “fails” ? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 17, 2023, 6:44am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/4 "2023-09-17T06:44:51Z")
> [@Dunker](#): > > how do you use it Simply both can set the presence,either Homey directly or Smart Presence via flow. Sometimes, as this is based on WiFi connection, it works much faster ---
**Author:** ![Dunker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dunker/32/77765_2.png) [@Dunker](https://community.homey.app/u/Dunker)\ **Post date:** [September 17, 2023, 6:51am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/5 "2023-09-17T06:51:35Z")
Thnks , ill check it out ---
**Author:** ![happyshow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/happyshow/32/63674_2.png) [@happyshow](https://community.homey.app/u/happyshow)\ **Post date:** [September 18, 2023, 7:38pm UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/6 "2023-09-18T19:38:37Z")
Presence/geo detection has never worked for my wife on her Pixel 7. I have checked the permissions are all set correctly. ---
**Author:** ![ShymonT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shymont/32/130952_2.png) [@ShymonT](https://community.homey.app/u/ShymonT)\ **Post date:** [May 23, 2025, 6:36am UTC](https://community.homey.app/t/cant-get-home-away-mode-to-work-with-a-user/89574/7 "2025-05-23T06:36:49Z")
Same here. Works for me but not for my wife. Same phone same settings. So weird. Ha anyone found the solution?