# Can't find any IO motors with the Somfy Tahoma app **URL:** \ **Category:** Questions & Help\ **Created:** [August 18, 2020, 9:34pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755 "2020-08-18T21:34:40Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![BosHomey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boshomey/32/56609_2.png) [@BosHomey](https://community.homey.app/u/BosHomey)\ **Post date:** [September 5, 2023, 1:40pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/42 "2023-09-05T13:40:13Z")
Perfect, found them! Interesting, by the way, that they are listed as Velux roller schutters, while I’m pretty sure they are Somfy shutters. I’m not sure, though, but I in any case have Somfy remotes. Thanks again and appreciate the great work you’ve been doing! ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [September 5, 2023, 1:54pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/43 "2023-09-05T13:54:42Z")
When I first took over the app the controllableName was the unique identity of each product. However, over the years, manufacturers have started to mix and match motors, so the naming convention has been messed up. Velux have always used Somfy motors, hence the name in the app. ---
**Author:** ![Janlaw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janlaw/32/78924_2.png) [@Janlaw](https://community.homey.app/u/Janlaw)\ **Post date:** [February 24, 2024, 9:36pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/44 "2024-02-24T21:36:01Z")
Hi @Adrian_Rockall I am having an issue finding our awning that are controlled with a Sitio 1 IO (1way). It worked years back until I had to reset the Somfy hub and now I can’t find it in the Tahoma Home. Any input for what to do at this stage? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 24, 2024, 9:46pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/45 "2024-02-24T21:46:41Z")
Either try all the different drivers, or go to the app settings and send the device log so I can look up the required driver. ---
**Author:** ![Janlaw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janlaw/32/78924_2.png) [@Janlaw](https://community.homey.app/u/Janlaw)\ **Post date:** [February 24, 2024, 10:15pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/46 "2024-02-24T22:15:42Z")
Thanks, I’ve just sent a log from my user. Not sure if you can see it just like that and it has the information you are looking for ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 26, 2024, 2:29pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/47 "2024-02-26T14:29:18Z")
Could you tell me what name you gave it in the Somfy app? ---
**Author:** ![Janlaw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janlaw/32/78924_2.png) [@Janlaw](https://community.homey.app/u/Janlaw)\ **Post date:** [February 27, 2024, 8:07pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/48 "2024-02-27T20:07:27Z")
Thanks @Adrian_Rockall I never got to step where I could name it ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 27, 2024, 8:12pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/49 "2024-02-27T20:12:48Z")
I mean the name that you see in the Somfy mobile or web app. I need to be able to identify your log and device ---
**Author:** ![Jort](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jort/32/78856_2.png) [@Jort](https://community.homey.app/u/Jort)\ **Post date:** [May 18, 2024, 7:11am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/50 "2024-05-18T07:11:18Z")
Hi Adrian, Could you assist in troubleshooting my issue. I have the tahoma connectivity box with 7 shutters for outside paired to it. When i install Somfy tahoma conexxoon app on homey it doesnt show any of these devices. Log in with somfy credentials is working. When i sent over the log i receive an error. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 22, 2024, 7:34am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/52 "2024-05-22T07:34:52Z")
Only just stumbled across your message, so sorry for the delay. I have had some internet issues at home, so maybe you could try sending the log again. Also let me know the name you gave to one of the shutters when added it to your Somfy account so I can identify it. For future reference, post in the application topic and then the developer (me in this case) will be notified and be able to reply sooner. ---
**Author:** ![Jort](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jort/32/78856_2.png) [@Jort](https://community.homey.app/u/Jort)\ **Post date:** [May 23, 2024, 6:27am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/53 "2024-05-23T06:27:31Z")
Many thanks for your reply. I successfully sent the log now:96930050 My devices have names like: Voor links smal Voor raam groot Zij schuifpui (7 in total) ---
**Author:** ![vArjan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/varjan/32/23882_2.png) [@vArjan](https://community.homey.app/u/vArjan)\ **Post date:** [June 7, 2024, 3:45pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/54 "2024-06-07T15:45:40Z")
Hi @Adrian_Rockall I cannnot find my Somfy device called LVR Pergola. I do see it in the information log. Just send the log: ID: 1367336587 Can you help me out? Thanks! ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [June 7, 2024, 3:59pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/55 "2024-06-07T15:59:03Z")
It should be found with the ‘Exterior blind (io)’/‘Verticale buitenzonwering (io)’ device. ---
**Author:** ![vArjan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/varjan/32/23882_2.png) [@vArjan](https://community.homey.app/u/vArjan)\ **Post date:** [June 7, 2024, 4:57pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/56 "2024-06-07T16:57:05Z")
Thanks, found it and it works! 🙂 ---
**Author:** ![Jan\_Maruska](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_maruska/32/134563_2.png) [@Jan\_Maruska](https://community.homey.app/u/Jan_Maruska)\ **Post date:** [May 24, 2025, 7:46pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/57 "2025-05-24T19:46:57Z")
Hello Adrian, would need a bit of help as well. Sent you the device log few ago, it should be with no.: 1133681792. Basically when I try to add my io blinds (tried almost every option, even seen from the log it should be under the “exterior venetian blinds (io)”) it always says “no new devices found”. Could you advise me with this issue? Would be much appreciated. Thx, J. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 24, 2025, 10:43pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/58 "2025-05-24T22:43:54Z")
Those motors aren’t currently supported by the app, so I will add them as soon as I can. ---
**Author:** ![Jozef\_Borecky](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jozef_borecky/32/123371_2.png) [@Jozef\_Borecky](https://community.homey.app/u/Jozef_Borecky)\ **Post date:** [September 3, 2025, 5:24am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/59 "2025-09-03T05:24:15Z")
Hi Adrian I cant add any Somfy device type=exterior venetian blinds (io). Always see “No new devices have been found”. Can you help me? My log ID: 25410684 Thanks ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [September 3, 2025, 9:36am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/60 "2025-09-03T09:36:35Z")
You need to install the latest test version from [https://homey.app/en-gb/app/com.somfy.tahoma/Somfy-TaHoma-&-Connexoon/test/](https://homey.app/en-gb/app/com.somfy.tahoma/Somfy-TaHoma-&-Connexoon/test/) ---
**Author:** ![Jozef\_Borecky](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jozef_borecky/32/123371_2.png) [@Jozef\_Borecky](https://community.homey.app/u/Jozef_Borecky)\ **Post date:** [September 3, 2025, 9:53pm UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/61 "2025-09-03T21:53:53Z")
```auto I tried this version, but I got an error "ENOTFOUND" (log ID: 25410684). ``` ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [September 4, 2025, 7:03am UTC](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755/62 "2025-09-04T07:03:14Z")
That error is caused by a DNS issue. It often means Homey or the Tahoma box needs a reboot. [Previous page](https://community.homey.app/t/cant-find-any-io-motors-with-the-somfy-tahoma-app/33755.md?page=2)