# Can't connect to tuya no matching app user information

**URL:** <https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312>\
**Category:** Questions & Help\
**Created:** [October 30, 2024, 6:39am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312 "2024-10-30T06:39:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dvk8](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dvk8/32/17154_2.png) [@dvk8](https://community.homey.app/u/dvk8)\
**Post date:** [October 30, 2024, 6:39am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312/1 "2024-10-30T06:39:27Z")

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Hi,

Ive downloaded the official tuya app on Homey and I am trying to connect. But when I try to login after the redirect, I get the following error:

No matching app user information. Please re enter or switch to regional version.

Ive tried to make a whole new account for tuya, but that also does not work. I also tried to reinstall the app om homey

Anyone encountered this before?

 ![1000033798](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/735c55219bd9783e6ddafebe27a6234b7aa5e7eb.png)

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**Author:** ![Sven\_Haitjema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sven_haitjema/32/115396_2.png) [@Sven\_Haitjema](https://community.homey.app/u/Sven_Haitjema)\
**Post date:** [October 30, 2024, 7:05am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312/2 "2024-10-30T07:05:54Z")

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Nothing to add other than: i have the same issue. Also tried with a new Tuya account to be sure, no success. In the [App][Tuya] part of the forum there was another user with the same issue. So i assume this is something systematic?

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [October 30, 2024, 10:02am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312/3 "2024-10-30T10:02:28Z")

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> Please ask in the appropriate topic as linked in the App store, or use the search to centralize questions about a specific App or device/brand.
> 
> [[APP][CLOUD] Official Tuya App for Homey](https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779)
> 
> Therefore the post is moved into the appropriate topic, closed and will be automatically deleted in 7 days to keep the forum clean as possible. If you have any problems with that please feel free to contact me or another moderator.

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [October 30, 2024, 10:02am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312/4 "2024-10-30T10:02:32Z")

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Closed on October 30, 2024, 10:02am UTC



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<div class="post-metadata">

**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [October 30, 2024, 10:03am UTC](https://community.homey.app/t/cant-connect-to-tuya-no-matching-app-user-information/119312/5 "2024-10-30T10:03:04Z")

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Split this topic on October 30, 2024, 10:03am UTC

A post was merged into an existing topic: [[APP][CLOUD] Official Tuya App for Homey](https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779)