# Can't connect Meross MSS425F with Homey Pro **URL:** \ **Category:** Devices\ **Tags:** app\ **Created:** [October 27, 2024, 2:51pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109 "2024-10-27T14:51:20Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 27, 2024, 2:51pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/1 "2024-10-27T14:51:20Z")
Hi, I bought the Meross MSS425F power socket but I wil not connect to homey and the Meross app on the homey. I made a account and it seems to connect but then this screen get stuck with the error. ![1000047723](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/c/fc2d1218bc404e41bf9e97e944af680daa25d53d.jpeg) I tryed all regions… Someone a clue how to connect this device an other way? Grtz Michel ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 27, 2024, 3:59pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/2 "2024-10-27T15:59:31Z")
If the app was installed for a longer time already, you’d uninstall and install it, then try again? ![1000036774](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/c/8c39e558f7440491890487a75a5f9b3b31a24187.jpeg) ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 27, 2024, 7:49pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/3 "2024-10-27T19:49:04Z")
Ok, I will try that but I installed the app just after buying the powerpack. Thnx! ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 27, 2024, 8:01pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/4 "2024-10-27T20:01:26Z")
I installed it again but got the same error as picture I send earlier 🙁 I bought the version without homekit is that something that can give the error? ![1000048251](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/a/9a634c831feb73cbd961258787c919d684a218b9.jpeg) ---
**Author:** ![Blooddrunk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/blooddrunk/32/82094_2.png) [@Blooddrunk](https://community.homey.app/u/Blooddrunk)\ **Post date:** [October 27, 2024, 8:10pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/5 "2024-10-27T20:10:22Z")
Meross app currently unusable for new users. It is not possible to add new device. Everyone gets same message. Even worst is fact, that developer doesn’t communicate. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 27, 2024, 8:34pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/6 "2024-10-27T20:34:16Z")
Ouch… that sucks. The Meross phone app looks like a Tuya whitelabel You can try to pair it with the Tuya Smart phone app. If it succeeds, you can add it to Homey. @Doekse Abe, do you guys happen to have any contacts at Meross? ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 27, 2024, 9:14pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/7 "2024-10-27T21:14:57Z")
Okee, that is no good news for me to… ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 27, 2024, 9:16pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/8 "2024-10-27T21:16:10Z")
Gonna dive in to the tuya option otherwise I will send back the Meross product. Ouch indeed… ---
**Author:** ![Blooddrunk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/blooddrunk/32/82094_2.png) [@Blooddrunk](https://community.homey.app/u/Blooddrunk)\ **Post date:** [October 27, 2024, 9:24pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/9 "2024-10-27T21:24:07Z")
Unfortunately Meross and Tuya are not compatible. Homey seems to be working on official Meross app, but even with them developer stopped to communicate, or at least that is what they mentioned in Meross App topic. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 27, 2024, 9:47pm UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/10 "2024-10-27T21:47:34Z")
For UK and US markets they have a version with Matter support which means you won’t need an app if you have the Homey Pro 2023, not sure for EU plugs. I personally took a power strip from Tapo P304M which is also Matter but I can’t find the variant for EU plugs Edit: > **[Meross Matter Smart Fast Charging Power Strip, MSP844 (EU Version)](https://shop.meross.com/products/meross-matter-power-strip)** > > Pioneering Matter Power Strip: One of the first batch of Matter-enabled power strips to hit the market. 30W Fast Charging Excellence: The MSP844 features a USB-C port supporting PD 30W for rapid charging of compatible devices. Additionally, its USB-A... That one should work with Homey Pro 2023 without the app ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 29, 2024, 8:30am UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/11 "2024-10-29T08:30:19Z")
Ok, thnx! I’m going to send the powerbank back and look for a beter alternative… ---
**Author:** ![Maat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maat/32/52096_2.png) [@Maat](https://community.homey.app/u/Maat)\ **Post date:** [October 29, 2024, 8:33am UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/12 "2024-10-29T08:33:15Z")
I still use the older homey pro 2019 edition so no matter for me yet. 😉✌🏼Ⓜ ---
**Author:** ![Homey\_User\_T](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homey_user_t/32/65605_2.png) [@Homey\_User\_T](https://community.homey.app/u/Homey_User_T)\ **Post date:** [November 13, 2024, 8:54am UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/13 "2024-11-13T08:54:36Z")
Same problem here ---
**Author:** ![\_Bredero](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/_bredero/32/30978_2.png) [@\_Bredero](https://community.homey.app/u/_Bredero)\ **Post date:** [December 14, 2024, 11:59am UTC](https://community.homey.app/t/cant-connect-meross-mss425f-with-homey-pro/119109/14 "2024-12-14T11:59:47Z")
Same problem here, last year everything works fine between Homey and Meross, now it’s not working. I have buy a new outdoor plug and cannot add it to Homey (same message) older plugs also not working. When i delete and install the Meross app for Homey, i receive the same error message. Please solve the problem, because now i must control the device by activating a Alexa Flow from Homey, not a perfect solution… because it’s unstable