# Cant add new devices **URL:** \ **Category:** Questions & Help\ **Created:** [October 27, 2025, 11:49am UTC](https://community.homey.app/t/cant-add-new-devices/144592 "2025-10-27T11:49:16Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 27, 2025, 11:49am UTC](https://community.homey.app/t/cant-add-new-devices/144592/1 "2025-10-27T11:49:16Z")
When ever i try to add new device It stuck on this screen Try to un install and than new instalion of homey app, not working. And after 30 sec it give me timeout…. Even if i try other devices… same problem. ![200040](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/6/5612272a36319691ec6278ae02e8604d929731a5.jpeg) ---
**Author:** ![SingKT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/singkt/32/173226_2.png) [@SingKT](https://community.homey.app/u/SingKT)\ **Post date:** [October 27, 2025, 3:51pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/2 "2025-10-27T15:51:08Z")
You are a quite frugal with Information about your environment. Which other devices refused to be included? Did you do the PTP (make homey powerless for at least 10 min)? A few days ago I managed quite effortless to include an aqara single H1 EU wallswitch. No SW changes since then. Using homey pro FW 12.8.0 and aqara 1.13.0. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 27, 2025, 5:25pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/3 "2025-10-27T17:25:39Z")
It doesn’t matter what device i try, it dosent work and stuck on that screen I try to plug off the homey for 30 sec, not 10 min. U think it will help? ---
**Author:** ![SingKT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/singkt/32/173226_2.png) [@SingKT](https://community.homey.app/u/SingKT)\ **Post date:** [October 27, 2025, 5:54pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/4 "2025-10-27T17:54:15Z")
Give it a try. Quite a number of users gave the advice to wait 10 min. Guess the have their reasons. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 27, 2025, 6:59pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/5 "2025-10-27T18:59:39Z")
Please don’t [double post](https://community.homey.app/t/aqara-light-switch-cant-connect/144599) ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 31, 2025, 1:14pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/6 "2025-10-31T13:14:48Z")
I tried the 10 min break from power… if to be honest more than 1 hour… and same Even today i wanted to add shelly plug .. and i still didnt able to add it since morning… i try again later ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 31, 2025, 2:53pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/7 "2025-10-31T14:53:34Z")
Maybe the howto’s for Shelly devices can help? It’s all in the 1st post of the Shelly app topic: > [@\[APP\]\[Pro&Cloud\] Shelly](https://community.homey.app/t/app-pro-cloud-shelly/765): > > [image] Control Shelly devices with Homey Description: This Homey app allows you to control a wide variety of Shelly devices. App Store Page: [Shelly App for Homey | Homey](https://homey.app/a/cloud.shelly) (changelog is at the bottom) Supported devices: All Shelly WiFI, Wave and Bluetooth devices are supported. See the app store description or [this page](https://github.com/jghaanstra/cloud.shelly/blob/master/README.txt) for the full list. Knowledge base: View the Shelly devices knowledge base [here](https://kb.shelly.cloud/knowledge-base/devices). API documentation: If you want to know more about integration, check out the documentation [here](https://shelly-api-docs.shelly.cloud/). … ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 31, 2025, 4:09pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/8 "2025-10-31T16:09:20Z")
I was doing it the right way… Just the problem with my homey prevent me fromm adding it, same with the aqara switch. About an hour ago my homey decided to work with me and ket add the shelly ( in the same way, just it didnt stuck this time) so i know for sure its problem in my homey… maybe factory reset? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 31, 2025, 6:17pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/9 "2025-10-31T18:17:49Z")
Shelly zigbee? Or has Homey issues with pairing just anything? To me it’s a big difference if solely zigbee is problematic, or any protocol. Anyways, in the other double but not double post 😉 , I posted some more possible fixes for you to try. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 31, 2025, 7:08pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/10 "2025-10-31T19:08:39Z")
The problem is even befor i get to the protocol Dossent matter wifi/zigbee I press add device Then type shelly- the device i want to add- than it stuck…same for aqara, shelly, or anything else… and from tome to time it worked and i able to add new device… like the 2 shelly plug, i try from yesterday and i was successed today ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 31, 2025, 7:59pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/11 "2025-10-31T19:59:14Z")
You might want to reach out to [Support | Homey](https://homey.app/support/). Did something change in your setup that you can link to when the problem started? ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [October 31, 2025, 11:32pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/12 "2025-10-31T23:32:27Z")
I first noticed it about 2 mounts back but it was on something small wich i havent pay much attention to but when i try to attach the aqara devices i realized i have another problem. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 1, 2025, 1:01am UTC](https://community.homey.app/t/cant-add-new-devices/144592/13 "2025-11-01T01:01:41Z")
Since your problem is not related to a specific protocol/connection type or brand, I think it’s best to reach out to the Athom support team for help. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [November 4, 2025, 11:47pm UTC](https://community.homey.app/t/cant-add-new-devices/144592/14 "2025-11-04T23:47:14Z")
I spend the last few days try to understand y and when its happening… found nothing 😕 I try and contact them Ty all so much for ur answer