# Can't add new device comfort cloud

**URL:** <https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811>\
**Category:** Apps\
**Created:** [August 22, 2024, 1:51pm UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811 "2024-08-22T13:51:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tuxer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tuxer/32/79578_2.png) [@tuxer](https://community.homey.app/u/tuxer)\
**Post date:** [August 22, 2024, 1:51pm UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811/1 "2024-08-22T13:51:33Z")

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I have added the Panasonic Comfort Cloud app and then given same credentials as to the comfort cloud Android app.  
But when I try to add it under devices I only get device can’t be found.  
Any tips where I can start to search for the issue?

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**Author:** ![Dmytro\_Brokhin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dmytro_brokhin/32/115031_2.png) [@Dmytro\_Brokhin](https://community.homey.app/u/Dmytro_Brokhin)\
**Post date:** [September 25, 2024, 9:09am UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811/2 "2024-09-25T09:09:51Z")

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Same issue. Conditioner is added to Comfort Cloud app, but when trying to add it to Homey app it says No New Devices Found. I provided the same credentials in the app settings as it says in the instructions.

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**Author:** ![tuxer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tuxer/32/79578_2.png) [@tuxer](https://community.homey.app/u/tuxer)\
**Post date:** [September 25, 2024, 9:27am UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811/3 "2024-09-25T09:27:12Z")

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@Dmytro_Brokhin I never figured out how to get it to work with this app. So I went for this alternative app instead. Requires manual installation and this app works well for me.  
You can read more here:

> [@\[App\]\[Pro\] Panasonic Comfort Cloud Alternative](https://community.homey.app/t/app-pro-panasonic-comfort-cloud-alternative/75906):
>
> This topic is for discussing the alternative Panasonic Comfort Cloud app, which is currently only available on [GitHub](https://github.com/ugumba/homey-panasonic-comfort-cloud-alt). If you have a PC, installing it manually using the Homey CLI is fun and easy. Read instructions and caveats carefully. To my knowledge, only air-to-air heat pumps are supported. Specifically, Aquarea (air-to-water) devices are not supported. (To discuss the original [Panasonic Comfort Cloud app](https://homey.app/en-us/app/com.panasonic.PCC/Panasonic-Comfort-Cloud/), which is available in the official Homey app store, your best bet is instead [this…](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935)

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**Author:** ![JAFA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jafa/32/113220_2.png) [@JAFA](https://community.homey.app/u/JAFA)\
**Post date:** [October 8, 2024, 9:02am UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811/4 "2024-10-08T09:02:26Z")

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Why is the Panasonic Comfort Cloud app not working and who is responsible for the app?

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**Author:** ![Espen\_Ekeroth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/espen_ekeroth/32/80317_2.png) [@Espen\_Ekeroth](https://community.homey.app/u/Espen_Ekeroth)\
**Post date:** [November 5, 2024, 6:08pm UTC](https://community.homey.app/t/cant-add-new-device-comfort-cloud/114811/5 "2024-11-05T18:08:20Z")

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I have the same problem - cannot add my units.