# Can't add nest thermostatv3 **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [September 12, 2024, 5:24pm UTC](https://community.homey.app/t/cant-add-nest-thermostatv3/115925 "2024-09-12T17:24:15Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Rick1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick1/32/10659_2.png) [@Rick1](https://community.homey.app/u/Rick1)\ **Post date:** [September 12, 2024, 5:24pm UTC](https://community.homey.app/t/cant-add-nest-thermostatv3/115925/1 "2024-09-12T17:24:15Z")
Hello. When trying to add the nest thermostat v3 as a device I get neatly directed to a Google site for login and permission. However then when that is done in the homey app the loading screen just keeps loading until I get the message that it timed out. What can I do? I hope I have given enough info. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 12, 2024, 11:23pm UTC](https://community.homey.app/t/cant-add-nest-thermostatv3/115925/2 "2024-09-12T23:23:31Z")
> [@Rick1](#): > > the homey app It’s not much to work with, Rick 😉 1. Which Nest related Homey app + version? 2. Which Homey model + firmware version? 3. Did you try the procedure with both mobile and web app? 4. Do you have any network influencing devices (like pihole, adguard) 5. Did you unplug Homey for 10 minutes and tried again? 6. Are you really sure the used credentials are valid? Thx! ---
**Author:** ![Rick1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick1/32/10659_2.png) [@Rick1](https://community.homey.app/u/Rick1)\ **Post date:** [September 13, 2024, 6:42am UTC](https://community.homey.app/t/cant-add-nest-thermostatv3/115925/3 "2024-09-13T06:42:43Z")
Sorry for the limited info. Trying it via web interface worked though! Thanks a lot.