# Can't add ledvance smartplug **URL:** \ **Category:** Questions & Help\ **Created:** [November 28, 2022, 12:29pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785 "2022-11-28T12:29:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![michielvzz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michielvzz/32/8928_2.png) [@michielvzz](https://community.homey.app/u/michielvzz)\ **Post date:** [November 28, 2022, 12:29pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/1 "2022-11-28T12:29:16Z")
Hi, Homey doesnt seem to find my ledvance smartplug. I did a few resets of the plug and homey. Other Zigbee devices work properly. Anyone familiar with this issue? The regular ledvance app has no trouble finding the plug. ![Screenshot_20221128_132551_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/8/f8eedc5852a75fdc604f82c90af05bcaf8cb9a35.jpeg) ![Screenshot_20221127_160827_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/72b829348796098a52da709f2489f598ce2c65c4.jpeg) ---
**Author:** ![sami\_n](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sami_n/32/57742_2.png) [@sami\_n](https://community.homey.app/u/sami_n)\ **Post date:** [November 28, 2022, 6:48pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/2 "2022-11-28T18:48:33Z")
If I remember correctly I had similar problems. I believe I managed to pair the device by just pressing the reset button for as long as it took for the pairing to start, way longer than the 10 seconds. The pairing process might also start at the moment I released the button. Anyway keep pressing the button for several clicks, longer than 10 secs. ---
**Author:** ![Martin\_nrw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nrw/32/55858_2.png) [@Martin\_nrw](https://community.homey.app/u/Martin_nrw)\ **Post date:** [December 4, 2022, 9:51am UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/3 "2022-12-04T09:51:58Z")
Hi, I’ve got the same issue. Spent 1h on trying this now and nothing happens. Works fine with the LDV app. Honey does nothing. Hoping homey can update something to make this work. ---
**Author:** ![michielvzz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michielvzz/32/8928_2.png) [@michielvzz](https://community.homey.app/u/michielvzz)\ **Post date:** [December 4, 2022, 10:22am UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/4 "2022-12-04T10:22:48Z")
I returned them. I really need homey integration. ---
**Author:** ![horakmar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/horakmar/32/33849_2.png) [@horakmar](https://community.homey.app/u/horakmar)\ **Post date:** [August 2, 2023, 11:53pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/5 "2023-08-02T23:53:36Z")
Works with wifi: [![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c5c14bfaac0ed6f782b7642a03146ac20f1caedc.jpeg "LEDVANCE Smart+ Wifi produkter på Homey Pro !...og andre Smartlife / Tuya Dimser..JATAK !") ](https://www.youtube.com/watch?v=391Ps1mmI0A) ---
**Author:** ![Passero\_Andre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/passero_andre/32/58182_2.png) [@Passero\_Andre](https://community.homey.app/u/Passero_Andre)\ **Post date:** [December 10, 2023, 7:16pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/6 "2023-12-10T19:16:08Z")
Same here in 2023 with the latest Homey Pro!!! This is so bad. I can pair the plug with the app on iPhone, but the Homey app do not see anything. I also tried to reset the plug an install it to Homey first, but the Homey app does nothing!!! Tomorrow I will return these Ledvance-boxes I bougt yesterday if I can’t figure it out until then ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 11, 2023, 1:11pm UTC](https://community.homey.app/t/cant-add-ledvance-smartplug/72785/7 "2023-12-11T13:11:23Z")
This is not the fault of Homey or Athom, but of the developer of the app, and that is LEDVANCE itself. If you want to complain, please contact LEDVANCE. The contact information can be found in the App Store at the bottom of the LEDVANCE app page. But I have one more question. Which smart plug did you buy? Zigbee, WiFi or Bluetooth?