# Can't add INNR RGBW Z3 Bulbs

**URL:** <https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201>\
**Category:** Devices\
**Created:** [December 23, 2024, 5:38pm UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201 "2024-12-23T17:38:07Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sergio\_Guarnone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergio_guarnone/32/123014_2.png) [@Sergio\_Guarnone](https://community.homey.app/u/Sergio_Guarnone)\
**Post date:** [December 23, 2024, 5:38pm UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201/1 "2024-12-23T17:38:07Z")

</div>

Hi, I just got Homey Pro installed today, I already added Qubino sensors for my house shtutters, but I couldn’t find a way to add my INNR smart bulbs.  
I tried resetting them multiple times with no results.  
I started looking on the web, and I found that some Homey devices have faulty zigbee chip.  
So, I looked at the developer portal, but I can’t understand if the zigbee network is down or what, I’m not so skilled in IT.  
Here what I see:  
NODE ID is set to 0  
Network address is 0 too  
Last seen is -

The only thing I can try now is go to an IKEA and try one of its zigbee bulb.

Do you have any further suggestions?

Thx

Regards

---

<div class="post-metadata">

**Author:** ![Jeroen\_Van\_Diepen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_van_diepen/32/16472_2.png) [@Jeroen\_Van\_Diepen](https://community.homey.app/u/Jeroen_Van_Diepen)\
**Post date:** [December 23, 2024, 6:33pm UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201/2 "2024-12-23T18:33:17Z")

</div>

Did you used the inner app to add the device or did you used the add zigbee device option?

---

<div class="post-metadata">

**Author:** ![Sergio\_Guarnone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergio_guarnone/32/123014_2.png) [@Sergio\_Guarnone](https://community.homey.app/u/Sergio_Guarnone)\
**Post date:** [December 23, 2024, 10:48pm UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201/3 "2024-12-23T22:48:00Z")

</div>

I used the INNR app.  
However, after some zigbee network reset, I got it working finally.

Thx

---

<div class="post-metadata">

**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [December 24, 2024, 7:54am UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201/4 "2024-12-24T07:54:55Z")

</div>

Hm, here the same problem with an INNR SmartPlug a day ago:

> [@INNR SP240 smart plug](https://community.homey.app/t/innr-sp240-smart-plug/96413/60):
>
> Hi, I just got the INNR SP240 plug. When trying to connect it nothing happends. I installed the app, search for the device in the app. It then tells me to hold the power button for 5 seconds and release. I did that, but nothing happens. It will eventually just time out. I tried restarting my homey and completely pulling out the plug. Model Homey (Early 2016) Version 12.2.0

Perhaps you and @dvk8 should report the problem to Athom support, even it’s already solved?

---

<div class="post-metadata">

**Author:** ![Sergio\_Guarnone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergio_guarnone/32/123014_2.png) [@Sergio\_Guarnone](https://community.homey.app/u/Sergio_Guarnone)\
**Post date:** [January 7, 2025, 9:08pm UTC](https://community.homey.app/t/cant-add-innr-rgbw-z3-bulbs/125201/5 "2025-01-07T21:08:24Z")

</div>

Apparently the problem is the Zigbee chip.  
Rebooting homey does not reset the zigbee network.  
To do so you must log in into the developer page.