# Can't add innr products **URL:** \ **Category:** Apps\ **Tags:** zigbee, homey-pro\ **Created:** [May 1, 2024, 5:40am UTC](https://community.homey.app/t/cant-add-innr-products/109133 "2024-05-01T05:40:31Z")\ **Posts on this page:** 9\ **Page:** 3
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 3, 2026, 9:26am UTC](https://community.homey.app/t/cant-add-innr-products/109133/42 "2026-01-03T09:26:57Z")
So 15 Zigbee devices in total. It _could_ be that you just reached the limit of your Bridge, although 15 sounds a bit low. ---
**Author:** ![Matthew\_Vennik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthew_vennik/32/79082_2.png) [@Matthew\_Vennik](https://community.homey.app/u/Matthew_Vennik)\ **Post date:** [January 3, 2026, 10:48am UTC](https://community.homey.app/t/cant-add-innr-products/109133/43 "2026-01-03T10:48:32Z")
15 is the max indeed but only 4 of them (the sensors) are enddevices …. I have to look into this: [https://support.homey.app/hc/en-us/articles/4414431713682-Creating-a-stable-Zigbee-network-with-Homey-Bridge](https://support.homey.app/hc/en-us/articles/4414431713682-Creating-a-stable-Zigbee-network-with-Homey-Bridge) Maybe some trial and error and disconnect some other devices… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 3, 2026, 10:53am UTC](https://community.homey.app/t/cant-add-innr-products/109133/44 "2026-01-03T10:53:38Z")
Especially Aqara sensors are stubborn in finding better routes, so it might be good to start with those. Try repairing them (in the Homey app, select the device \> gear symbol \> Maintenance \> Try to Repair. Make sure you repair the device from the location you intend to use it. ---
**Author:** ![Matthew\_Vennik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthew_vennik/32/79082_2.png) [@Matthew\_Vennik](https://community.homey.app/u/Matthew_Vennik)\ **Post date:** [January 3, 2026, 12:23pm UTC](https://community.homey.app/t/cant-add-innr-products/109133/45 "2026-01-03T12:23:49Z")
I have disconnected a gu10 Lidl spotlight and have tried to connect a INNR bulb… still the same problem. Aqara doesn’t have an “try to repair” button/function. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 3, 2026, 12:31pm UTC](https://community.homey.app/t/cant-add-innr-products/109133/46 "2026-01-03T12:31:56Z")
> [@Matthew\_Vennik](#): > > Aqara doesn’t have an “try to repair” button/function. I thought that all Zigbee devices could be repaired? But if not, an alternative is to add the device to Homey again without first removing it. You may get a “device already paired” message, but that’s to be expected. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 3, 2026, 4:10pm UTC](https://community.homey.app/t/cant-add-innr-products/109133/47 "2026-01-03T16:10:23Z")
> [@robertklep](#): > > You may get a “device already paired” message, but that’s to be expected And after re-pairing a restart of the Homey Aqara App can be necessary to fix it. ---
**Author:** ![Matthew\_Vennik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthew_vennik/32/79082_2.png) [@Matthew\_Vennik](https://community.homey.app/u/Matthew_Vennik)\ **Post date:** [January 4, 2026, 8:25am UTC](https://community.homey.app/t/cant-add-innr-products/109133/48 "2026-01-04T08:25:21Z")
Tried the Aqara re-setup. Still not able to connect my INNR bulbs…. I have contacted Support of both Homey and INNR. Let’s see with what they come up with… ---
**Author:** ![Matthew\_Vennik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthew_vennik/32/79082_2.png) [@Matthew\_Vennik](https://community.homey.app/u/Matthew_Vennik)\ **Post date:** [January 8, 2026, 1:58pm UTC](https://community.homey.app/t/cant-add-innr-products/109133/49 "2026-01-08T13:58:23Z")
So far: Homey is pointing to INNR… INNR did a test with the same bulb (RB266) and managed to connect to Homey. ---
**Author:** ![KrisC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krisc/32/113993_2.png) [@KrisC](https://community.homey.app/u/KrisC)\ **Post date:** [May 16, 2026, 2:18pm UTC](https://community.homey.app/t/cant-add-innr-products/109133/50 "2026-05-16T14:18:49Z")
I have an INNR dimmable bulb that lost connection with Homey. I managed to reset it (blinked twice). After being reset it’s found by Homey and it starts the installation process (blinks twice to confirm) but then I get an error and the installation fails. To start over I need to reset the bulb again but I keep running in circles. Tried to add the bulb as a zigbee device or by selecting the specific bulb in the INNR list, same result. I’ve got a number of other zigbee devices paired already (8 Philips Hue, 3 Innr). This lamp used to be paired and was working correctly for a while but then I noticed how it first stopped reacting every once in a while until after a few weeks it completely stopped responding. I have the latest version of the INNR app installed. Don’t know about firmware of the bulbs, I bought them Sept 2024. What could I try to do. As far as I understand this is another issue than what has been described earlier in this thread. [Previous page](https://community.homey.app/t/cant-add-innr-products/109133.md?page=2)