# Can't access my profile on iOS

**URL:** <https://community.homey.app/t/cant-access-my-profile-on-ios/141942>\
**Category:** Questions & Help\
**Created:** [August 20, 2025, 7:51am UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942 "2025-08-20T07:51:02Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Hakan\_Nordstrand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hakan_nordstrand/32/116552_2.png) [@Hakan\_Nordstrand](https://community.homey.app/u/Hakan_Nordstrand)\
**Post date:** [August 20, 2025, 7:51am UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/1 "2025-08-20T07:51:02Z")

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I can’t access my profile from iPhone or my iPad, it works fine from web. If I change a flow status to active on my iPhone it still show not active at my iPad. I can control lamps etc from both my iPad and iPhone so that’s works. I have tried to sign out and sign in at my iOS devices and reboot homey pro but still the same problem. Every thing is on same wifi.

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**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\
**Post date:** [August 20, 2025, 10:31am UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/2 "2025-08-20T10:31:54Z")

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Are you on all device ls in the “same” house?

 ![IMG_9462](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9bc348e940cac5f3fa1c5b80eba16ae2fd6b6c13.jpeg)

I had the same problem so perhaps worth checking out.

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**Author:** ![Hakan\_Nordstrand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hakan_nordstrand/32/116552_2.png) [@Hakan\_Nordstrand](https://community.homey.app/u/Hakan_Nordstrand)\
**Post date:** [August 20, 2025, 11:21am UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/3 "2025-08-20T11:21:23Z")

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Yes only one house, it has been working in the past. I am not sure when it start failing, maybe some update on Homey or IOS that is not working as it should.

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**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\
**Post date:** [August 20, 2025, 1:56pm UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/4 "2025-08-20T13:56:58Z")

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Delete the app on your iPhone, reinstall it, and log in again.

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**Author:** ![Hakan\_Nordstrand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hakan_nordstrand/32/116552_2.png) [@Hakan\_Nordstrand](https://community.homey.app/u/Hakan_Nordstrand)\
**Post date:** [August 20, 2025, 2:26pm UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/5 "2025-08-20T14:26:29Z")

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Nothing changed after deleted the app and re installed. Same problem still.

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**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\
**Post date:** [August 20, 2025, 4:48pm UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/6 "2025-08-20T16:48:52Z")

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What version of iOS do you have?

Which iOS Homey App version do you have?

Which Homey version do you have?

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**Author:** ![Hakan\_Nordstrand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hakan_nordstrand/32/116552_2.png) [@Hakan\_Nordstrand](https://community.homey.app/u/Hakan_Nordstrand)\
**Post date:** [August 20, 2025, 5:44pm UTC](https://community.homey.app/t/cant-access-my-profile-on-ios/141942/7 "2025-08-20T17:44:17Z")

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IOS : 18.6.2

IOS Homey app : 9.5.2

Homey Pro version : 12.6.0