# Cant access my Homey pro from outside of my home anymore **URL:** \ **Category:** Questions & Help\ **Created:** [September 8, 2021, 9:18am UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290 "2021-09-08T09:18:27Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Henrik25](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik25/32/34952_2.png) [@Henrik25](https://community.homey.app/u/Henrik25)\ **Post date:** [September 8, 2021, 9:18am UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/1 "2021-09-08T09:18:27Z")
The problems started some days ago. I can access my Homey using the web or the app from home. When every I am not home it will not connect anymore. Any ideas of what to do ? ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [September 8, 2021, 9:21am UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/2 "2021-09-08T09:21:32Z")
Tried a reboot yet? Tried to put it without power for 15 minutes yet? Firewall maybe blocking the IP of Homey? ---
**Author:** ![Henrik25](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik25/32/34952_2.png) [@Henrik25](https://community.homey.app/u/Henrik25)\ **Post date:** [September 8, 2021, 9:22am UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/3 "2021-09-08T09:22:14Z")
Yes i tried a reboot. I can try 15 mins without power. I have not tried that yet ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [September 8, 2021, 12:47pm UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/4 "2021-09-08T12:47:29Z")
sounds more like an issue with your device(phone). Try installing the app on another device and see if that is working. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 8, 2021, 1:22pm UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/5 "2021-09-08T13:22:47Z")
Maybe logging out of all Homey related apps and sites, and then log on to Homey via the phone app might solve it. ---
**Author:** ![Henrik25](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik25/32/34952_2.png) [@Henrik25](https://community.homey.app/u/Henrik25)\ **Post date:** [September 9, 2021, 8:42am UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/6 "2021-09-09T08:42:03Z")
It helped with unplucking for a long time and turning it on again. Thank you for the solution ---
**Author:** ![Thomas\_Hinna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_hinna/32/78979_2.png) [@Thomas\_Hinna](https://community.homey.app/u/Thomas_Hinna)\ **Post date:** [January 12, 2024, 12:32pm UTC](https://community.homey.app/t/cant-access-my-homey-pro-from-outside-of-my-home-anymore/51290/7 "2024-01-12T12:32:02Z")
I’ve been having the same issue for some days (both web and app outside home). Maybe shutting it down and turning it on again after a while will help. Did that do the trick for you? Thomas Sandnes, Norway