# Cannot verify email – locked out of Homey account (Google Assistant blocked)
**URL:** https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520
**Category:** Questions & Help
**Created:** [January 18, 2026, 3:32pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520 "2026-01-18T15:32:14Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Peter\_Heijne](https://community.homey.app/u/Peter_Heijne)
#### Post date: [January 18, 2026, 3:32pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/1 "2026-01-18T15:32:15Z")
Hi,
I’m locked out of my Homey account because my email address is not verified.
Verification emails are not arriving at all (checked spam, retried multiple times).
Because of this:
- Google Assistant cannot connect
- Homey shows it is not linked
- I cannot log in to submit a support ticket
I already contacted Athom by email, but was told this is not the correct channel.
Could a moderator or Athom staff please escalate this to support so my email
verification can be manually verified or reset on the server side?
Thanks.
---
### Author:  [@Peter\_Heijne](https://community.homey.app/u/Peter_Heijne)
#### Post date: [January 18, 2026, 3:33pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/2 "2026-01-18T15:33:51Z")
[@moderators](https://community.homey.app/groups/moderators) Could someone please help escalate this?
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 18, 2026, 6:04pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/3 "2026-01-18T18:04:31Z")
This should work:
1. Go to [https://accounts.homey.app](https://accounts.homey.app/) and sign in.
- Tap “Change email” (yes, even if you don’t need to)
- Enter the same email address you are already using
- If prompted, choose to resend the verification email.
- Check spam/junk again after a few minutes.
1. Forgotten which email you used?
- Search your mailbox for “Verify your Homey account” to see which address received it.
Once verified, you should be able to log in again
---
### Author:  [@Peter\_Heijne](https://community.homey.app/u/Peter_Heijne)
#### Post date: [January 18, 2026, 8:48pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/4 "2026-01-18T20:48:29Z")
[@moderators](https://community.homey.app/groups/moderators) @Athom
My Homey account is verified and I can log in again.
However, Google Assistant still cannot retrieve any devices.
I have fully unlinked and relinked Google multiple times.
Voice commands do not work and Homey stays disconnected.
This appears to be a stuck / corrupted Google Assistant token
on the Athom server side.
Could support please perform a manual reset of the
Google Assistant integration for my Homey account?
---
### Author:  [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 18, 2026, 9:10pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/5 "2026-01-18T21:10:02Z")
> [@Peter\_Heijne](#):
>
> [@moderators](https://community.homey.app/groups/moderators) @Athom
Athom doesn’t check this forum, the only official support channel is:
> **[Support | Homey](https://homey.app/en-us/support/)**
The moderators also don’t work for Athom, so they can’t fix your account issue.
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 18, 2026, 10:19pm UTC](https://community.homey.app/t/cannot-verify-email-locked-out-of-homey-account-google-assistant-blocked/149520/6 "2026-01-18T22:19:23Z")
Google is a pain to connect with.
For me it works when I
1. disable the phone’s wifi, and enable 5G data connection.
2. open the Homey app (forcing Homey to connect to the cloud).
3. add Homey to Google home.
Sometimes you just need to repeat step 2 + 3 until it finally connects (this can be 10 times or more).
### Background
Here is a detailed report from someone who has discovered that Google is failing, and Google itself does not want to fix it, or just don’t understand :
> [@Google Assistant - not working](https://community.homey.app/t/google-assistant-not-working/147602):
>
> A tale of sadness. I titled this post “Google Assistant not working”, but I do not think this is the usual story people expect when they see that subject. Until about twelve months ago, we had been happily using the Google Assistant integration with Homey for many years - five or more - without issue. Voice control worked reliably: turning devices on and off, adjusting the air-conditioning temperature, and generally being part of daily life in our home. Then, about a year ago, I made what tur…