# Cannot setup my Homey

**URL:** <https://community.homey.app/t/cannot-setup-my-homey/579>\
**Category:** Questions & Help\
**Created:** [August 26, 2018, 3:39pm UTC](https://community.homey.app/t/cannot-setup-my-homey/579 "2018-08-26T15:39:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Yermek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yermek/32/798_2.png) [@Yermek](https://community.homey.app/u/Yermek)\
**Post date:** [August 26, 2018, 3:39pm UTC](https://community.homey.app/t/cannot-setup-my-homey/579/1 "2018-08-26T15:39:48Z")

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Dear Friends,

I connected my homey to my network but for some reason it lost the connection. I tried to recover and go through new setup process but for some reason I couldn’t find my homey via wi-fi and then I unplugged it. Turned on again and I could log into via [my.athom.com](http://my.athom.com) but it lost the connection again. I went through this process several time and the same story. Please help!

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**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\
**Post date:** [August 27, 2018, 9:52am UTC](https://community.homey.app/t/cannot-setup-my-homey/579/2 "2018-08-27T09:52:20Z")

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How did you try to re-connect Homey to your network?

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**Author:** ![HighwaymanEd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/highwaymaned/32/690_2.png) [@HighwaymanEd](https://community.homey.app/u/HighwaymanEd)\
**Post date:** [September 4, 2018, 1:43am UTC](https://community.homey.app/t/cannot-setup-my-homey/579/3 "2018-09-04T01:43:57Z")

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I’m in the same boat. I went through the setup steps, downloaded the app for my MacBook, but it can’t see my Homey and just gives me the ‘Discover homey’ link that takes me to the athom home page…

I tried accessing the Homey then on a Windows PC through the browser and the Homey PC app, and it doesn’t show up anywhere…

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**Author:** ![HighwaymanEd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/highwaymaned/32/690_2.png) [@HighwaymanEd](https://community.homey.app/u/HighwaymanEd)\
**Post date:** [September 4, 2018, 8:10am UTC](https://community.homey.app/t/cannot-setup-my-homey/579/4 "2018-09-04T08:10:29Z")

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After 2 factory resets, the Homey came online and completed the setup.

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**Author:** ![Yermek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yermek/32/798_2.png) [@Yermek](https://community.homey.app/u/Yermek)\
**Post date:** [September 13, 2018, 10:19am UTC](https://community.homey.app/t/cannot-setup-my-homey/579/5 "2018-09-13T10:19:46Z")

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Same thing. I did several times and tied mac address and ip to my router. It’s working and hope won’t lose connection.