# Cannot pair FGK001 door open detector **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave\ **Created:** [June 1, 2020, 10:59pm UTC](https://community.homey.app/t/cannot-pair-fgk001-door-open-detector/30727 "2020-06-01T22:59:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Remi\_J](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remi_j/32/12753_2.png) [@Remi\_J](https://community.homey.app/u/Remi_J)\ **Post date:** [June 1, 2020, 10:59pm UTC](https://community.homey.app/t/cannot-pair-fgk001-door-open-detector/30727/1 "2020-06-01T22:59:20Z")
I tried multiple times to pair a fibaro FGK001 door contact sensor but I never got it to work on my Homey (even while keeping the module within 10cm of the box and new battery). So I tried it on a jeedom box and it was recognized immedialtly and I could also remove it with no problem. It is not the first problem I have with zwave devices on the Homey : issue with a smoke detector staying in alarm, issue with a wall-plug located within 8m of the box with no hard wall in between, … Could it be a homey zwave hardware issue ? Or any other idea ? How to contact Homey support for that ? Tia. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 2, 2020, 4:59am UTC](https://community.homey.app/t/cannot-pair-fgk001-door-open-detector/30727/2 "2020-06-02T04:59:27Z")
To contact Athom Support [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) or email [support@athom.com](mailto:support@athom.com) ---
**Author:** ![Remi\_J](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remi_j/32/12753_2.png) [@Remi\_J](https://community.homey.app/u/Remi_J)\ **Post date:** [June 2, 2020, 7:21am UTC](https://community.homey.app/t/cannot-pair-fgk001-door-open-detector/30727/3 "2020-06-02T07:21:43Z")
Thanks