# Cannot install app via Homey CLI "Homey seems to be offline" **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro-2023\ **Created:** [December 23, 2024, 5:40pm UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203 "2024-12-23T17:40:55Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [December 23, 2024, 5:40pm UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/1 "2024-12-23T17:40:55Z")
Hello, My Homey Pro (early 2023) is fully functional and connect to Wifi and Ethernet. I can ping both IPs from my laptop on which the CLI is installed. However, when running `homey app run` or `homey app run --remote` I get the following error message: ```auto Error: XXXX (----) seems to be offline. Are you sure you're in the same LAN network? at /usr/local/lib/node_modules/homey/lib/AthomApi.js:235:17 at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async AthomApi.getActiveHomey (/usr/local/lib/node_modules/homey/lib/AthomApi.js:223:24) at async App.run (/usr/local/lib/node_modules/homey/lib/App.js:153:19) at async exports.handler (/usr/local/lib/node_modules/homey/bin/cmds/app/run.js:43:5) ``` This seems to be a frequent issue but I could not solve it so far. Especially as I can successfully connect to it over SSH and even ping it. Any suggestion? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 23, 2024, 5:42pm UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/2 "2024-12-23T17:42:10Z")
Are your laptop and Homey in the same network segment/VLAN? You’re right though that this rather stupid issue occurs frequently, not just with the CLI but also with the mobile apps. Athom apparently isn’t able to solve it. ---
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [December 26, 2024, 8:21am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/3 "2024-12-26T08:21:02Z")
Yes, same VLAN. I have a very basic network setup. I’ll give it a try with another computer to see if maybe it is on Mac OS side. Frustrating… ---
**Author:** ![Gregory\_JENISCH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregory_jenisch/32/81062_2.png) [@Gregory\_JENISCH](https://community.homey.app/u/Gregory_JENISCH)\ **Post date:** [January 26, 2025, 12:48am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/4 "2025-01-26T00:48:16Z")
hi @Cedric_Hernalsteens same pb here ! I keep investigating… I will post if I find a solution / workaround 😉 have a found something ? regards ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [January 26, 2025, 7:47am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/5 "2025-01-26T07:47:40Z")
Can you check the Homey connection in Homey settings? I my case, the Homey was only cloud connected. A restart got it bavk into local connection. ---
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [January 27, 2025, 7:43am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/6 "2025-01-27T07:43:18Z")
Unfortunately, I haven’t found a solution yet. Homey Pro is correctly connected via Wifi and Ethernet at the moment and everything works as expected except this. ---
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [January 27, 2025, 7:43am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/7 "2025-01-27T07:43:38Z")
What do you mean by “cloud connected” ? ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [January 27, 2025, 8:00am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/8 "2025-01-27T08:00:52Z")
Mobile app, settings/general. ![Screenshot_20250127_085907_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/3/23f15d1aeea9f81158988b9cb06fa4ad4729b07c.jpeg) If this state is not local connected while you are in the same LAN like your Homey, then the chance is high that your PC also can’t connect locally. ---
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [January 27, 2025, 8:14am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/9 "2025-01-27T08:14:58Z")
Thanks, I"ll check that. ---
**Author:** ![Cedric\_Hernalsteens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hernalsteens/32/116879_2.png) [@Cedric\_Hernalsteens](https://community.homey.app/u/Cedric_Hernalsteens)\ **Post date:** [February 17, 2025, 7:37am UTC](https://community.homey.app/t/cannot-install-app-via-homey-cli-homey-seems-to-be-offline/125203/10 "2025-02-17T07:37:22Z")
I could verify that I was indeed connected locally (iOS app was connected locally to my Homey Pro). I finally found the culprit: on my Mac, the settings where such that my terminal app did not have access to the local network… for some reason I was not prompted to enable it (this can be manually enabled in the settings). Problem solved.