# Cannot connecting Z-wave Neo Coolcam plug anymore **URL:** \ **Category:** Devices\ **Created:** [December 2, 2019, 8:00pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749 "2019-12-02T20:00:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Jan-vK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-vk/32/18446_2.png) [@Jan-vK](https://community.homey.app/u/Jan-vK)\ **Post date:** [December 2, 2019, 8:00pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/1 "2019-12-02T20:00:16Z")
After one succesfull connection (and use) of a Neo Coolcam powerplug, i tried to connect two new devices. But No succes anymore get with both devices not Z-wave connection, the program can not find a zway device. I have tried it in several wall sockets even within 0.5 m of the Homey, without positive result. Can someone help me how to do it, i;m just started with the Homey. And have connected severaklikaanklikuit devices, one neocam Powerplug and the Remotec scenemaster without any problem ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 2, 2019, 9:02pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/3 "2019-12-02T21:02:48Z")
Are you sure you have the Z-wave version (blue rim)? There are also Wi-Fi versions, they have a grey rim… ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 3, 2019, 5:55am UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/4 "2019-12-03T05:55:40Z")
[Here](https://community.homey.app/t/how-to-adding-a-z-wave-device-to-homey/19148) is a nice topic about adding Zwave devices. For the Neo plug adding specifically: u have to hit the button 3 times . Hit it like u mean it like 3 times within 1 second! ---
**Author:** ![Jan-vK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-vk/32/18446_2.png) [@Jan-vK](https://community.homey.app/u/Jan-vK)\ **Post date:** [December 3, 2019, 7:45pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/5 "2019-12-03T19:45:06Z")
I’ve tried to do it but no change ---
**Author:** ![Jan-vK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-vk/32/18446_2.png) [@Jan-vK](https://community.homey.app/u/Jan-vK)\ **Post date:** [December 3, 2019, 7:45pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/6 "2019-12-03T19:45:49Z")
Yes, identical to the devices allready connected ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 3, 2019, 7:54pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/7 "2019-12-03T19:54:55Z")
Hold the button of the plug for more than 10 seconds, wait for the led to flash red and then it flashes purple 5 times. Then it has been reset completely. After that pull the plug out, set Homey to insert mode and plug the plug back in. If it doesn’t start including within 5 seconds then press the button 3 times within 1-2 seconds. Of course you should do that in close vicinity of Homey as always. If that doesn’t work then i’m out of options and suggestions besides the one that they may have changed something in the firmware again. ---
**Author:** ![Jan-vK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-vk/32/18446_2.png) [@Jan-vK](https://community.homey.app/u/Jan-vK)\ **Post date:** [December 5, 2019, 8:01pm UTC](https://community.homey.app/t/cannot-connecting-z-wave-neo-coolcam-plug-anymore/21749/8 "2019-12-05T20:01:37Z")
Peter, It works, thank you. Not following the instructions of the manual just plug the plug in after you started the procedure on Homey.