# Cannot connect to Icasa

**URL:** <https://community.homey.app/t/cannot-connect-to-icasa/61573>\
**Category:** Questions & Help\
**Created:** [March 11, 2022, 1:31pm UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573 "2022-03-11T13:31:16Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chris\_van\_Holland1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_van_holland1/32/48753_2.png) [@Chris\_van\_Holland1](https://community.homey.app/u/Chris_van_Holland1)\
**Post date:** [March 11, 2022, 1:31pm UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573/1 "2022-03-11T13:31:16Z")

</div>

I try to connect a Icasa (turn) dimmer via the Icasa app to my Homey.  
It say push the reset button 5 times.  
I tried this a lot of times without success.  
Anyone who has a solution?  
Thanks

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 11, 2022, 5:31pm UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573/2 "2022-03-11T17:31:47Z")

</div>

- Do you have any other zigbee routers? (All mains powered zigbee devices)
- What & how many zigbee devices do you have running on Homey? You can find that on the [developer site](https://tools.developer.homey.app/tools/zigbee)
- Did you ever perform a full zigbee reset after firmware v5.x.x was installed?
- Where do you put the dimmer or Homey when you start the pairing process? Are they near eachother or 10m apart?
- Did you try the latest version of the app, v4.0.2 test?  
[iCasa | Homey](https://homey.app/en-us/app/com.icasa.zigbee/iCasa/test/)

---

<div class="post-metadata">

**Author:** ![Chris\_van\_Holland1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_van_holland1/32/48753_2.png) [@Chris\_van\_Holland1](https://community.homey.app/u/Chris_van_Holland1)\
**Post date:** [March 11, 2022, 6:58pm UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573/3 "2022-03-11T18:58:20Z")

</div>

Thanks for the reply.  
I have only 5 zigbee devices running (like smoke detectors)

The dimer and the Homey are approx. 6 meters away.  
I will start withe latest version of the app.

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 11, 2022, 7:14pm UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573/4 "2022-03-11T19:14:36Z")

</div>

Okay, thanks. Try to hold Homey as close as possible to the dimmer while pairing, like 5 cm.  
Use an extension cord or power pack to make Homey “mobile” 😬

---

<div class="post-metadata">

**Author:** ![Chris\_van\_Holland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_van_holland/32/48753_2.png) [@Chris\_van\_Holland](https://community.homey.app/u/Chris_van_Holland)\
**Post date:** [March 15, 2022, 10:04am UTC](https://community.homey.app/t/cannot-connect-to-icasa/61573/5 "2022-03-15T10:04:13Z")

</div>

't was wel een zenuwslopend werkje. De Homey vlakbij gezet en zeker wel 20 x via de resetprocedure proberen te koppelen.  
Tot mijn verrassing lukte het toch.  
Dank voor de tip.