# Cannot connect to ethernet **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [April 27, 2025, 8:07pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560 "2025-04-27T20:07:20Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jkanters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jkanters/32/120755_2.png) [@jkanters](https://community.homey.app/u/jkanters)\ **Post date:** [April 27, 2025, 8:07pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/1 "2025-04-27T20:07:20Z")
I have just bought a Homey pro 23 and an Ethernet adapter. It connects to the WiFi on my UniFi network but doesn’t connect to the Ethernet. It is correctly connected with cable adapter to the power plug and homey connected on the side. There is light in the port of the switch but Homey is not recognized. And homeys says no Ethernet. Entered setup with no changed. The WiFi is not good despite good signal and homey goes often offline. How to proceed. I suspect the Ethernet adapter is bad ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 27, 2025, 8:29pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/3 "2025-04-27T20:29:53Z")
Is the Ethernet adapter the one from Athom/Homey? If so, did you connect it correctly?: the long USB cable goes to your Homey, and the short to the power plug. ![Explainer v2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/f/6f6f4bddfd86b02aa4e453c073ddf766ba1af1fe.jpeg) ---
**Author:** ![jkanters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jkanters/32/120755_2.png) [@jkanters](https://community.homey.app/u/jkanters)\ **Post date:** [April 27, 2025, 8:36pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/4 "2025-04-27T20:36:57Z")
Yes. It is connected correctly like the picture. Well aware of that error ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 27, 2025, 8:41pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/5 "2025-04-27T20:41:08Z")
Does restarting your router help? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 27, 2025, 8:43pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/6 "2025-04-27T20:43:01Z")
To rule out switch or connector issues: any other device connects successfully to that same cable and switch connector? ---
**Author:** ![jkanters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jkanters/32/120755_2.png) [@jkanters](https://community.homey.app/u/jkanters)\ **Post date:** [April 28, 2025, 8:57am UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/7 "2025-04-28T08:57:45Z")
No i tried that includin following restart of the switch Homey was connected to and at last restart again of the Homey Pro ---
**Author:** ![jkanters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jkanters/32/120755_2.png) [@jkanters](https://community.homey.app/u/jkanters)\ **Post date:** [April 28, 2025, 8:58am UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/8 "2025-04-28T08:58:50Z")
I tried several ports on the switch, but it was an excellent idea to test the actual port. I did that with my laptop and it worked properly. But not the Homey ☹ ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 28, 2025, 10:24am UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/9 "2025-04-28T10:24:35Z")
That sounds strange indeed. As far as I know, there is nothing you need or can configure on your Homey itself to enable Ethernet. It should pick it up by itself when an Ethernet dongle/cable is connected. You might want to reach out to [Support | Homey](https://homey.app/support) for help. ---
**Author:** ![Eladio\_Diezreboul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eladio_diezreboul/32/121046_2.png) [@Eladio\_Diezreboul](https://community.homey.app/u/Eladio_Diezreboul)\ **Post date:** [May 30, 2026, 9:01am UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/10 "2026-05-30T09:01:28Z")
Same problem here with a Homey Pro 2026. I connected the picture way and problem solved. Thanks for your help ---
**Author:** ![Bas\_Moerenhout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bas_moerenhout/32/124120_2.png) [@Bas\_Moerenhout](https://community.homey.app/u/Bas_Moerenhout)\ **Post date:** [August 17, 2026, 6:24pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/11 "2026-08-17T18:24:54Z")
I have this problem right now. Anyone fixed this? ---
**Author:** ![Rene\_Astad\_Dupont](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_astad_dupont/32/122574_2.png) [@Rene\_Astad\_Dupont](https://community.homey.app/u/Rene_Astad_Dupont)\ **Post date:** [October 15, 2026, 12:19pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/12 "2026-10-15T12:19:06Z")
Same problem here. Homey Pro (Early 2023) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 15, 2026, 2:05pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/13 "2026-10-15T14:05:19Z")
Did you start reading from post # 2 and on? What steps did you take? Thanks ---
**Author:** ![Rene\_Astad\_Dupont](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_astad_dupont/32/122574_2.png) [@Rene\_Astad\_Dupont](https://community.homey.app/u/Rene_Astad_Dupont)\ **Post date:** [October 15, 2026, 3:01pm UTC](https://community.homey.app/t/cannot-connect-to-ethernet/135560/14 "2026-10-15T15:01:24Z")
Argh… Diden’t realize that it was even possible to connect this wrong. Problem solved. Thank you.