# Cannot connect Shelly Door/Window2

**URL:** <https://community.homey.app/t/cannot-connect-shelly-door-window2/54665>\
**Category:** Devices\
**Tags:** wifi\
**Created:** [November 11, 2021, 1:21pm UTC](https://community.homey.app/t/cannot-connect-shelly-door-window2/54665 "2021-11-11T13:21:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rob\_Vermeulen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_vermeulen/32/33942_2.png) [@Rob\_Vermeulen](https://community.homey.app/u/Rob_Vermeulen)\
**Post date:** [November 11, 2021, 1:21pm UTC](https://community.homey.app/t/cannot-connect-shelly-door-window2/54665/1 "2021-11-11T13:21:17Z")

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![picture 1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/6/5658f8d9278c733c60366ec929ce503768caa4fd.jpeg)  
 ![picture 2.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/e/de26253129d56d072cd967dafd468f7205982003.jpeg)  
I have a working Shelly app in my Homey Pro, perfectly switching five Shelly plugs.

Now I want to connect a Shelly Door/Window2. I have it factory rest, led is slowly blinking. I have it included in my local network and the Shelly cloud using the Shelly app. There it properly reacts to moving the magnet to and from the sensor. It is also visible in the network listing in my router.

Now I want to make it work with Homey. Trying to install it in the Shelly app in Homey (v3.4.8), I can only find a generic ‘Shelly Deur/Raam Sensor’ without the 2, so I selected that (picture 1). Homey reacts with an error message (picture 2). And that’s it.

Anyone knows what to do?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 12, 2021, 1:38am UTC](https://community.homey.app/t/cannot-connect-shelly-door-window2/54665/2 "2021-11-12T01:38:43Z")

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Funny, while the door/window sensor (2) is the only supported version according to this:

 ![Screenshot_20211112-023622_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/7/97d328bb9acfd3727bcae8f17f430cf6c4e393c2.jpeg)

What happens if you enter the mentioned IP address in a browser?

 ![Screenshot_20211112-024008_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/72e88cfa591028098e0b34bfeede7938c61dfe11.jpeg)

[Go here](https://community.homey.app/t/app-shelly/765) to get install- and troubleshoot instructions

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<div class="post-metadata">

**Author:** ![Rob\_Vermeulen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_vermeulen/32/33942_2.png) [@Rob\_Vermeulen](https://community.homey.app/u/Rob_Vermeulen)\
**Post date:** [November 12, 2021, 1:19pm UTC](https://community.homey.app/t/cannot-connect-shelly-door-window2/54665/3 "2021-11-12T13:19:05Z")

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Thank you Peter! Found the device’s web interface, that amongst other things gave me an option to do a firmware update. After which I could include it in Homey, and now it works!