# Cannot connect Neo Coolcam pir **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [July 7, 2020, 5:13pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141 "2020-07-07T17:13:56Z")\ **Posts on this page:** 20\ **Page:** 8
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [September 12, 2022, 9:01am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/144 "2022-09-12T09:01:16Z")
Cool. Would you like to send this to me so I can experiment with the new driver file, @Niels_Veldman ? ---
**Author:** ![Niels\_Veldman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_veldman/32/31632_2.png) [@Niels\_Veldman](https://community.homey.app/u/Niels_Veldman)\ **Post date:** [September 12, 2022, 11:49am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/145 "2022-09-12T11:49:36Z")
@markusv Can you send me a PM with your email address? I will send it to you. ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [September 21, 2022, 11:00am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/146 "2022-09-21T11:00:35Z")
Same problem here. Cannot pair PIR with product ID 4150 Already tried experimental app 2.1.15 Supplier told me it’s a NAS-PD01Z model, but there is no information about V1 or V2 (tried both - no success) Is there any hope? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [September 21, 2022, 12:20pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/147 "2022-09-21T12:20:14Z")
Have any of you tried to contact the app developer? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b2043bb84f8e84750919bbfc6eb793b6e6028bd6.png) mruiter@tuxweb.nl ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [September 22, 2022, 10:01am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/148 "2022-09-22T10:01:36Z")
> [@DirkG](#): > > mruiter@tuxweb.nl I added a request on Github, but got no response yet Thank You for email - I contacted him directly now ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [September 25, 2022, 12:41pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/149 "2022-09-25T12:41:10Z")
No reply so far ---
**Author:** ![Colintje1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colintje1/32/56308_2.png) [@Colintje1](https://community.homey.app/u/Colintje1)\ **Post date:** [October 19, 2022, 1:16pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/150 "2022-10-19T13:16:06Z")
Hi everyone, Is there already an solution? ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [October 20, 2022, 9:06am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/151 "2022-10-20T09:06:56Z")
Marco was so kind to add this device to his app. Unfortunately device needs about 6 seconds to report movement to homey - far too long for switching on lights. While I was really happy with Neo Coolcams V1 PIR (good quality for a good price!) I cannot recommend this device anymore. Which movement sensors does the community use and has good experience? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 20, 2022, 9:28am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/152 "2022-10-20T09:28:41Z")
Do you now why it has such a big delay? Did you include the sensor **unsecure** or **secure**? Regarding other MS this thread could be helpful: > [@\[Comparing\] Motion sensors (PIR)](https://community.homey.app/t/comparing-motion-sensors-pir/48168): > > Fiddling around with some motion sensors I found that the different brands/types provides cplete different capabilities/options/etc. Although some info is available in (online) manuals, shops or maybe compare sites (fe [Sensoren - Producten vergelijken - Tweakers](https://tweakers.net/sensoren/vergelijken/) ), I often mis a lot of crucial details for a good selection. (fe configurable blind time, function of the light sensor, etc) Does anyone have a good source for info of should we create it our self? (related to the use on Homey) H… ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [October 20, 2022, 9:48am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/153 "2022-10-20T09:48:53Z")
Do I have a choice? Never saw an option for secure or unsecure inclusion. Anyway, extended setup show following: Sicher S2 (Unauthenticated) “Sicher”, of course is the german word for “Secure” ---
**Author:** ![Niels\_Veldman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_veldman/32/31632_2.png) [@Niels\_Veldman](https://community.homey.app/u/Niels_Veldman)\ **Post date:** [October 20, 2022, 10:11am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/154 "2022-10-20T10:11:07Z")
It doesn’t make a difference. I created my own driver and did a CLI install. Secure and Unsecure both 5 seconds to respond. I now use these sensors in rooms where I only switch off the lights after inactivity. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 20, 2022, 10:20am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/155 "2022-10-20T10:20:20Z")
> [@Austriacus](#): > > Do I have a choice? Yes, with the UnZ-Cure App from the Community App Store. Please see this related thread: > [@\[APP\]\[Pro\] UnZ-Cure (add z-wave devices unsecure)](https://community.homey.app/t/app-pro-unz-cure-add-z-wave-devices-unsecure/55597): > > Add Z-wave devices unsecure Z-wave associations are a very important. The main reason is that if Homey isn’t working for some reason, the lights can still be controlled. As of version 7.0, Homey supports more z-wave security levels. That is great for locks and such, but not so much for z-wave associations, because associations need the same security level for both associated devices in order to work. As not all devices support the same security level, and Homey picks the security level based … @Niels_Veldman, thx for the info. ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [October 20, 2022, 11:48am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/156 "2022-10-20T11:48:22Z")
Thank you for this information. Though this might work very well, I don’t like to install any tweaks. I will find sensors with a better reaction time and use them. ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [October 20, 2022, 8:36pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/157 "2022-10-20T20:36:47Z")
> [@Austriacus](#): > > Though this might work very well, I don’t like to install any tweaks. I wrote the “tweak” and respect that. But maybe it helps to know what it does. It calls the Homey normal inclusion process with only one setting: do not attempt secure inclusion. You can remove the tweak after use, as it is in no way involved in anything other than calling the original Homey inclusion process with that setting. It is a pity Athom does not provide the feature itself. I asked but Athom claims it isn’t needed because you can enter a 00000 pin. But that is not true for devices that do not ask the pin. That was the same reason they used to refuse the app for the app store in the first place. ---
**Author:** ![Austriacus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/austriacus/32/75331_2.png) [@Austriacus](https://community.homey.app/u/Austriacus)\ **Post date:** [October 21, 2022, 1:19am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/158 "2022-10-21T01:19:12Z")
Thank You Edwin for clearing. I never expected or mentioned that Your app could be harmful, I just want to keep systems as small as possible (regarding installation of apps). Probably I will give it a try. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 21, 2022, 7:34am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/159 "2022-10-21T07:34:23Z")
> [@Austriacus](#): > > Probably I will give it a try. Regarding the delay of the new NEO Coolcam Motion Sensor it’s not needed, because @Niels_Veldman included the device already unsecure and he wrote, that there is no difference in delay, if the sensor is included unsecure or secure. But in general it makes sense to use the UnZ-Cure App to include all devices unsecure. Because this makes the whole Z-Wave mesh more stable and faster. ---
**Author:** ![Joep\_Vullings](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joep_vullings/32/9293_2.png) [@Joep\_Vullings](https://community.homey.app/u/Joep_Vullings)\ **Post date:** [October 21, 2022, 2:07pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/160 "2022-10-21T14:07:32Z")
Did anyone manage to pair the 4150 version? If yes, how? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 21, 2022, 2:46pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/161 "2022-10-21T14:46:50Z")
You have to use the test version of the app: > **[NEO Coolcam](https://homey.app/de-de/app/com.neo/NEO-Coolcam/test/)** > > NEO Coolcam Z-Wave Produktunterstützung ---
**Author:** ![Joep\_Vullings](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joep_vullings/32/9293_2.png) [@Joep\_Vullings](https://community.homey.app/u/Joep_Vullings)\ **Post date:** [October 21, 2022, 3:03pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/162 "2022-10-21T15:03:55Z")
Great tip! That did the trick! ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [November 13, 2022, 6:46pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/163 "2022-11-13T18:46:15Z")
Did anyone manage to get the new version of the sensors to work and react to movement quickly? Or do you all still have the 5-6 seconds delay? Markus [Previous page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=7) [Next page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=9)