# Cannot connect Neo Coolcam pir **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [July 7, 2020, 5:13pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141 "2020-07-07T17:13:56Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [August 3, 2022, 6:10pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/124 "2022-08-03T18:10:21Z")
Hi, I have the same problem as you @Stephan_Ebeling. Did you ever get your devices to work? My screen for advanced settings looks like yours. Maybe some new devices that need to be added, @MarcoRuiter Regards, Markus ---
**Author:** ![Stephan\_Ebeling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stephan_ebeling/32/57208_2.png) [@Stephan\_Ebeling](https://community.homey.app/u/Stephan_Ebeling)\ **Post date:** [August 3, 2022, 7:09pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/125 "2022-08-03T19:09:13Z")
Unfortunately no. I am still waiting for an update from @MarcoRuiter ---
**Author:** ![Colintje1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colintje1/32/56308_2.png) [@Colintje1](https://community.homey.app/u/Colintje1)\ **Post date:** [August 9, 2022, 8:52am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/126 "2022-08-09T08:52:04Z")
Hi, I have the same problem with the new motion sensor of Neo. I received the sensor 2 weeks ago. my other 3 sensors working perefet. But they are 1 year old… The newer version isn’t work. My settings are the same as you @Stephan_Ebeling. When i add it, he will add it as Simiply device(simpel apparaat - onbekend Z-wave aparaat). I already tested with the beta version of the app. But still doesn’t work. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 9, 2022, 9:08am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/127 "2022-08-09T09:08:41Z")
Your PIRs have a new product ID (4150), so the app must be updated accordingly. ---
**Author:** ![Colintje1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colintje1/32/56308_2.png) [@Colintje1](https://community.homey.app/u/Colintje1)\ **Post date:** [August 9, 2022, 9:20am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/128 "2022-08-09T09:20:02Z")
@DirkG Do you know when the update is available? The last update is 9 months ago ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 9, 2022, 9:34am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/129 "2022-08-09T09:34:00Z")
Of course not, because I’m not the developer of the app. On GitHub there is already a request for adding the new PIRs. This request is from @markusv and it’s 6 days ago: > > > Hi, > > I just received 4 neo coolcam pir sensors. They all are added as generic …devices. When added homey tels me it could not find a app for the devices. Maybe some new device ids that need to be added? here is my advanced settings screen: > > !\[IMG\_4145\](https://user-images.githubusercontent.com/475663/182680840-94372813-f09b-4d58-8cf9-25d35c186c5d.jpeg) > > please help!! > > Regards, > Markus So the only thing you can do is wait and buy @MarcoRuiter a few beers as a thank you for the app development: 🍺: > **[Pay MP Enjoy using PayPal.Me](https://www.paypal.com/paypalme/MarcoRuiter)** > > Go to paypal.me/MarcoRuiter and type in the amount. Since it’s PayPal, it's easy and secure. Don’t have a PayPal account? No worries. Btw, the last app update is 4 months ago. It’s a test version of this app: > **[NEO Coolcam](https://homey.app/en-us/app/com.neo/NEO-Coolcam/test/)** > > NEO Coolcam Z-Wave device support ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [August 10, 2022, 6:13pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/130 "2022-08-10T18:13:03Z")
I tried adding the productId 4150 [here](https://github.com/mruiter/com.neo/blob/fe444b0042ddf2704f9489893586396bb3063f6d/drivers/NAS-PD02ZE/driver.compose.json#L24). But that did not work. Anyone knows how to fix this? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 11, 2022, 10:39am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/131 "2022-08-11T10:39:48Z")
Sorry, but I’m not a programmer, so I do absolutely not know, how to add another device. According to my imagination, however, it could be like this: ```auto "zwave": { "manufacturerId": 600, "productTypeId": [3, 512], "productId": [4145, 4150] "includeSecure": false, ``` But I really don’t know if it’s possible to combine 2 devices with 2 different “productID” like this, or if a separate driver has to be programmed for the “new” device. ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [August 11, 2022, 11:05am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/132 "2022-08-11T11:05:42Z")
I am a programmer 🙂 But I have never done a homey app. I tried it exactly like you mentioned @DirkG . But it did not work. I. think you can combine 2 devices like this. At least @MarcoRuiter has done it like this [here](https://github.com/mruiter/com.neo/blob/fe444b0042ddf2704f9489893586396bb3063f6d/drivers/NAS-DS01ZE/driver.compose.json#L22). Since it did not work I guess there is something else that needs to be done to get these devices to work with homey ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 11, 2022, 11:20am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/133 "2022-08-11T11:20:30Z")
Sorry, then I’m out. ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [August 13, 2022, 10:29am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/134 "2022-08-13T10:29:22Z")
Hi, @MarcoRuiter. I am trying to fix this issue but I do not have access to the repository on GitHub. I tried to do a pull request, but access was denied. Could you please give me access? My GitHub username is markusv ---
**Author:** ![Colintje1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colintje1/32/56308_2.png) [@Colintje1](https://community.homey.app/u/Colintje1)\ **Post date:** [August 26, 2022, 2:59pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/135 "2022-08-26T14:59:20Z")
Hi Markus, Do you know if there is already an solution to add the sensor? ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [August 26, 2022, 3:32pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/136 "2022-08-26T15:32:21Z")
@Colintje1 as far as I know there is not. Let me know if you find a solution Regards Markus ---
**Author:** ![Niels\_Veldman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_veldman/32/31632_2.png) [@Niels\_Veldman](https://community.homey.app/u/Niels_Veldman)\ **Post date:** [August 29, 2022, 12:35pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/137 "2022-08-29T12:35:01Z")
I download SDK3 branch from Github and changed **driver.compose.json** for NAS-PD02ZE Changed from **“productId”: 4145,** to **“productId”: [4145, 4150],** Then installed app via CLI, works for me. No auto-updates anymore, but at least I was able to pair my motion sensors. I’ll update to the App store version when Marco adds this productid. ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [September 4, 2022, 12:32pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/138 "2022-09-04T12:32:13Z")
yes this worked for me as well. I would really love to contribute this by making a pull request but I do not have access. And I could not get in contact with Marco. Is there any other way we could get this fix into the homey store? ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [September 5, 2022, 5:59pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/139 "2022-09-05T17:59:23Z")
Ok so I can now add my new sensor. However they react really slow to motion. I have a neo coolcam pir v2 from before, and that one reacts instantly. The new ones (with id 4150) take like 10-15 seconds before they show any motion. I have the settings configured the same way for the old and new sensors. Do you have the same problem @Niels_Veldman ? ---
**Author:** ![Niels\_Veldman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_veldman/32/31632_2.png) [@Niels\_Veldman](https://community.homey.app/u/Niels_Veldman)\ **Post date:** [September 5, 2022, 6:41pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/140 "2022-09-05T18:41:24Z")
Yes, I have the same problem. It’s not 10-15 seconds, but it takes too long, about 5 seconds in my case. I tried adding as PIR v2 and PIR v3 (changed productid), but no difference. I now use these PIR’s in rooms where direct detection is not so important. The ‘old’ v2 are used where it is needed. They react immediately. ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [September 6, 2022, 5:47am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/141 "2022-09-06T05:47:31Z")
I was hopping you had found a solution 😂 this delay makes them useless for me. I think there must be some problem with the settings? The paper documentation in the package has other parameters than the app has for our v2! Maybe the new settings have new parameters? ---
**Author:** ![markusv](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markusv/32/34227_2.png) [@markusv](https://community.homey.app/u/markusv)\ **Post date:** [September 7, 2022, 6:40pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/142 "2022-09-07T18:40:15Z")
This is how the paper manual that I got looks like. How does yours look, @Niels_Veldman . the parameters here do not match with the parameters specified in the app for NAS-PD02ZE. Maybe that is the problem? ![IMG_4216](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/8/280464d613fcdb62525f301eaa0f10910ec33c3a.jpeg) ![IMG_4215](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/c/3c3b7f5b3b0a570c12395a0d2fbfb68d62e94ba2.jpeg) ---
**Author:** ![Niels\_Veldman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_veldman/32/31632_2.png) [@Niels\_Veldman](https://community.homey.app/u/Niels_Veldman)\ **Post date:** [September 7, 2022, 7:33pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/143 "2022-09-07T19:33:08Z")
@markusv I think it’s a NAS-PD01 but the NAS-PD01ZE also does not match in terms of parameters. I have added a new device under drivers (Github code from Marco Ruiter) and changed the device.js and drivers.compose.json and driver.settings.compose.json to the parameters on the paper, but motion still takes 5 seconds to respond. I am not a developer, so this was my only option to try. Or maybe there’s someone who can point my in the right direction. [Previous page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=6) [Next page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=8)