# Cannot connect Neo Coolcam pir **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [July 7, 2020, 5:13pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141 "2020-07-07T17:13:56Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 9, 2020, 6:30pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/23 "2020-07-09T18:30:01Z")
Give me a few minutes; I will scan the manual. Peter ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 9, 2020, 6:41pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/24 "2020-07-09T18:41:15Z")
Manual seems to be the same as for the old one (V1). ![PhotoScan](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/d/cd8ff84ea0de8da1c8b417ee36046037bf072bdc.jpeg) ![PhotoScan (2)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/0/b0323098efe9d337e4dd5a889a9183f0f1af5640.jpeg) ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 9, 2020, 7:16pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/25 "2020-07-09T19:16:54Z")
I’ve found another manual (more recently) but it is in PDF format. Cannot upload PDF here. Can i send you this PDF through another channel (if you still want to have it ?) PEter ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [July 9, 2020, 7:48pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/26 "2020-07-09T19:48:37Z")
Try the Slack channel at [https://homey.community](https://homey.community) ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 9, 2020, 8:01pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/27 "2020-07-09T20:01:47Z")
I have been trying to get the pir to work. I do not get the timeout anymore, but the values are not updated. Also no movement is reported. Looks like the pir detects movement since the led lights up. The pir is reported as “offline, battery, unreachable”. Sending a testframe fails. It has a direct connection from Homey to pir. Not sure now what the problem is. ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 10, 2020, 6:54am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/28 "2020-07-10T06:54:53Z")
A few observations from my Coolcam V2 after I re-installed it yesterday evening with the updated app: - Although the pir detects movement Homey does not receive any indication of that. - Temperature is updated 8 hours ago, seems a long time. - The light intensity (lux) was updated 8 minutes ago, looks ok. - If I update a parameter, it fails after a 30s timeout. Not sure what to next. Is this an interface issue between Homey and Coolcam? Should I return the sensor? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 10, 2020, 7:18am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/29 "2020-07-10T07:18:18Z")
> [@Henk\_Stap](#): > > “offline, battery, unreachable” This is quite normal for battery operated devices. > [@Henk\_Stap](#): > > Sending a testframe fails Did you wake up the sensor just before? > [@Henk\_Stap](#): > > - Although the pir detect movement Homey does not receive any indication of that. > - Temperature is updated 8 hours ago, seems a long time. Maybe it could be due to the settings, but it is rather unusual. > [@Henk\_Stap](#): > > If I update a parameter, it fails after a 30s timeout. Did you wake up the sensor just before? ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 10, 2020, 7:20am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/30 "2020-07-10T07:20:23Z")
No, I did not wake up the sensor. I will give it another try when I am back home. Thanks. ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 10, 2020, 10:30am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/31 "2020-07-10T10:30:04Z")
@DirkG : “Did you wake up the sensor just before?” I did. Three quick pushes on the button. Then the app says that Saving was succesfull but that seems not to be the truth. After restarting the app the old values are back. My supplier contacted me this morning after i send them a service request. They have already contacted the programmer of the NC app to investigate the problem. Peter ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 10, 2020, 11:05am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/32 "2020-07-10T11:05:19Z")
Okay, weird. Let us wait and see. ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 10, 2020, 11:24am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/33 "2020-07-10T11:24:43Z")
I have also contacted my supplier and he has created a trouble ticket for the issue. Let’s see what happens. Currently I cannot use it with my Homey. To be sure I re-installed the sensor another time. Again it appears that temp and lux are reported, but movement is not reported. However I assume the sensor detects movement since the led lights up when I am in the area. ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 10, 2020, 1:02pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/34 "2020-07-10T13:02:16Z")
Two hours after re-installation: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/1/61913a3b2728651a6f7722845ac910ad7de7f12f.jpeg) Looks like only Lux is updating. ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 13, 2020, 2:12pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/35 "2020-07-13T14:12:18Z")
@MarcoRuiter : big question for now: Do you think this problem is solvable or not ? My 14 days refund period for this PIR is almost expired. Am i gonna send it back to my supplier ? Peter ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [July 13, 2020, 6:43pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/36 "2020-07-13T18:43:02Z")
Can only find why it’s giving a timeout when I have one of those pirs on my homey. Maybee one of you could post the log of the zigbee when filtered on the device id Or even run it in cli mode with debug turned on ? ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 13, 2020, 7:21pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/37 "2020-07-13T19:21:53Z")
Haha, @MarcoRuiter , my supplier told me they’ve send you a new PIR V2 so you can figure it out. So i guess that’s a feritale 😉 I want to help but i do not know how to make the desired log; can you tell me ? Peter ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [July 13, 2020, 7:42pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/38 "2020-07-13T19:42:14Z")
So far I did not get a magic package 📦 You can go to [developers.athom.com](http://developers.athom.com) Then login select you’re homey and go to the zwave section and turn on logging . The. Filter on the device if the pir has and gather the log for a while . Hopefully it throws a few motion and other messages in there so I can see what it’s reporting ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [July 14, 2020, 7:28am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/39 "2020-07-14T07:28:35Z")
@MarcoRuiter , Below you find a part of the requested log from the Neo Coolcam PIR V2 versie NEO\_PD03Z. Also interesting is that the PIR is reported as offline (offline, battery) while it is sending movement information to Homey (so not offline ?). I hope this will help. If i can do anything else to help, please let me know. Peter [2020-07-14T07:09:29.665Z] Node[17]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 [2020-07-14T07:09:29.667Z] Node[17]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} [2020-07-14T07:10:01.141Z] Node[17]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff07000108 [2020-07-14T07:10:01.142Z] Node[17]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[0]},“Event”:0,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[1]},“Properties1”:{“Event Parameters Length”:1,“Sequence”:false},“Event Parameter”:{“type”:“Buffer”,“data”:[8]},“Event (Parsed)”:“Event inactive”} [2020-07-14T07:12:32.690Z] Node[17]: Received application command for COMMAND\_CLASS\_SENSOR\_MULTILEVEL, data: 0x05030a003b [2020-07-14T07:12:32.691Z] Node[17]: [COMMAND\_CLASS\_SENSOR\_MULTILEVEL] {“Sensor Type (Raw)”:{“type”:“Buffer”,“data”:[3]},“Sensor Type”:“Luminance (version 1)”,“Level (Raw)”:{“type”:“Buffer”,“data”:[10]},“Level”:{“Size”:2,“Scale”:1,“Precision”:0},“Sensor Value”:{“type”:“Buffer”,“data”:[0,59]},“Sensor Value (Parsed)”:59} [2020-07-14T07:12:52.588Z] Node[17]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 [2020-07-14T07:12:52.590Z] Node[17]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} ![Knipsel](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/7/c768bfa29488a98d27b83268d37600380a483635.png) ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 14, 2020, 2:56pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/40 "2020-07-14T14:56:28Z")
I have been away for the last 3 days. The device has been running during this time and I thought it would be good to share by experiences: - The motion detection does not seem to work at all. It indicates that the last motion was detected 4 days ago, that’s exactly when I re-installed it the last time. - The interval when the temperature is reported is extremely long. For instance now it states that it has been reported 1 day ago. - The light intensity is the only one that seems to work. The interval is pretty short, now it is 14 minutes ago. The above behavior for the for temp/Lux is also shown in the ‘insights’. Temp almost never updated, Lux pretty much follows the daylight (which is expected). I also just tried to update a parameter. That seems to work. If I change one of the values and save it, it states that the actual updates will be made during the following wake-up. When I force that by pressing the button, the value is updated. My supplier told me that there would be a new app during this week. However he also requested me to prepare a return in case it will not solve the problem. Not sure what the actual status is now Below I also share a part of the logfile: | 2020-07-14T13:50:36.266Z | Node[19]: Received application command for COMMAND\_CLASS\_SENSOR\_MULTILEVEL, data: 0x05030a008e | | --- | --- | | 2020-07-14T13:50:36.267Z | Node[19]: [COMMAND\_CLASS\_SENSOR\_MULTILEVEL] {“Sensor Type (Raw)”:{“type”:“Buffer”,“data”:[3]},“Sensor Type”:“Luminance (version 1)”,“Level (Raw)”:{“type”:“Buffer”,“data”:[10]},“Level”:{“Size”:2,“Scale”:1,“Precision”:0},“Sensor Value”:{“type”:“Buffer”,“data”:[0,142]},“Sensor Value (Parsed)”:142} | | 2020-07-14T13:52:35.876Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 | | 2020-07-14T13:52:35.878Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} | | 2020-07-14T13:53:07.568Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff07000108 | | 2020-07-14T13:53:07.569Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[0]},“Event”:0,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[1]},“Properties1”:{“Event Parameters Length”:1,“Sequence”:false},“Event Parameter”:{“type”:“Buffer”,“data”:[8]},“Event (Parsed)”:“Event inactive”} | | 2020-07-14T13:54:51.763Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 | | 2020-07-14T13:54:51.764Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} | | 2020-07-14T13:55:46.974Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff07000108 | | 2020-07-14T13:55:46.975Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[0]},“Event”:0,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[1]},“Properties1”:{“Event Parameters Length”:1,“Sequence”:false},“Event Parameter”:{“type”:“Buffer”,“data”:[8]},“Event (Parsed)”:“Event inactive”} | | 2020-07-14T14:03:55.054Z | Node[19]: Received application command for COMMAND\_CLASS\_SENSOR\_MULTILEVEL, data: 0x05030a0050 | | 2020-07-14T14:03:55.055Z | Node[19]: [COMMAND\_CLASS\_SENSOR\_MULTILEVEL] {“Sensor Type (Raw)”:{“type”:“Buffer”,“data”:[3]},“Sensor Type”:“Luminance (version 1)”,“Level (Raw)”:{“type”:“Buffer”,“data”:[10]},“Level”:{“Size”:2,“Scale”:1,“Precision”:0},“Sensor Value”:{“type”:“Buffer”,“data”:[0,80]},“Sensor Value (Parsed)”:80} | | 2020-07-14T14:12:59.271Z | Node[19]: Received application command for COMMAND\_CLASS\_SENSOR\_MULTILEVEL, data: 0x05030a008c | | 2020-07-14T14:12:59.272Z | Node[19]: [COMMAND\_CLASS\_SENSOR\_MULTILEVEL] {“Sensor Type (Raw)”:{“type”:“Buffer”,“data”:[3]},“Sensor Type”:“Luminance (version 1)”,“Level (Raw)”:{“type”:“Buffer”,“data”:[10]},“Level”:{“Size”:2,“Scale”:1,“Precision”:0},“Sensor Value”:{“type”:“Buffer”,“data”:[0,140]},“Sensor Value (Parsed)”:140} | | 2020-07-14T14:13:43.043Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 | | 2020-07-14T14:13:43.044Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} | | 2020-07-14T14:15:13.978Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff07000108 | | 2020-07-14T14:15:13.979Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[0]},“Event”:0,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[1]},“Properties1”:{“Event Parameters Length”:1,“Sequence”:false},“Event Parameter”:{“type”:“Buffer”,“data”:[8]},“Event (Parsed)”:“Event inactive”} | | 2020-07-14T14:41:52.950Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff070800 | | 2020-07-14T14:41:52.952Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[8]},“Event”:8,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[0]},“Properties1”:{“Event Parameters Length”:0,“Sequence”:false},“Event (Parsed)”:“Motion Detection, Unknown Location”} | | 2020-07-14T14:43:07.711Z | Node[19]: Received application command for COMMAND\_CLASS\_NOTIFICATION, data: 0x05000000ff07000108 | | 2020-07-14T14:43:07.712Z | Node[19]: [COMMAND\_CLASS\_NOTIFICATION] {“V1 Alarm Type (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Type”:0,“V1 Alarm Level (Raw)”:{“type”:“Buffer”,“data”:[0]},“V1 Alarm Level”:0,“Reserved (Raw)”:{“type”:“Buffer”,“data”:[0]},“Notification Status (Raw)”:{“type”:“Buffer”,“data”:[255]},“Notification Status”:“On”,“Notification Type (Raw)”:{“type”:“Buffer”,“data”:[7]},“Notification Type”:“Home Security”,“Event (Raw)”:{“type”:“Buffer”,“data”:[0]},“Event”:0,“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[1]},“Properties1”:{“Event Parameters Length”:1,“Sequence”:false},“Event Parameter”:{“type”:“Buffer”,“data”:[8]},“Event (Parsed)”:“Event inactive”} | ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 14, 2020, 8:18pm UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/41 "2020-07-14T20:18:15Z")
There is one more thing that I find strange. In the app there are no parameters for the temperature. Reading some other information it appears that in the pd03z version parameters for temperature have been added and others have been re-shuffled. The parameters in my manual also do not have the temperature parameters, but this is an old version. ---
**Author:** ![Henk\_Stap](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_stap/32/22972_2.png) [@Henk\_Stap](https://community.homey.app/u/Henk_Stap)\ **Post date:** [July 17, 2020, 7:20am UTC](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141/42 "2020-07-17T07:20:46Z")
I have not seen any suggestions anymore how to proceed to get het the sensor working. Still think the current app is not compatible with the hardware (incl temperature). I plan to return the sensor and swap it for a Fibaro. [Previous page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=1) [Next page](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141.md?page=3)