# Cannot connect my new homey pro

**URL:** <https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [October 27, 2023, 4:19am UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929 "2023-10-27T04:19:02Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Nosser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nosser/32/78882_2.png) [@Nosser](https://community.homey.app/u/Nosser)\
**Post date:** [October 27, 2023, 4:19am UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929/1 "2023-10-27T04:19:02Z")

</div>

Just got my brand new homey pro and it says it cannot connect, failed to activate serial number is invalid…

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 27, 2023, 4:32am UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929/2 "2023-10-27T04:32:54Z")

</div>

Please file a ticket with homey.app/support  
You’ve probably received a faulty unit.

---

<div class="post-metadata">

**Author:** ![Nosser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nosser/32/78882_2.png) [@Nosser](https://community.homey.app/u/Nosser)\
**Post date:** [October 27, 2023, 4:45am UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929/3 "2023-10-27T04:45:05Z")

</div>

That sucks, yes I have sent in a request in support. Thank you

---

<div class="post-metadata">

**Author:** ![Ramon\_van\_der\_Kruijs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ramon_van_der_kruijs/32/79245_2.png) [@Ramon\_van\_der\_Kruijs](https://community.homey.app/u/Ramon_van_der_Kruijs)\
**Post date:** [February 13, 2024, 6:34am UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929/4 "2024-02-13T06:34:37Z")

</div>

Hi, did you get a response on this? How was it solved? I got the same thing with my Homey which i recieved yesterday.

Thanks.

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 13, 2024, 2:52pm UTC](https://community.homey.app/t/cannot-connect-my-new-homey-pro/92929/5 "2024-02-13T14:52:27Z")

</div>

Does it matter?

When you also have the ‘invalid serial number’ issue:

> [@Peter\_Kawa](#):
>
> Please file a ticket with homey.app/support  
> You’ve probably received a faulty unit.

Big chance you get a replacement unit