# Cannot connect any Zigbee devices

**URL:** <https://community.homey.app/t/cannot-connect-any-zigbee-devices/48518>\
**Category:** Questions & Help\
**Created:** [June 17, 2021, 3:50pm UTC](https://community.homey.app/t/cannot-connect-any-zigbee-devices/48518 "2021-06-17T15:50:29Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\
**Post date:** [June 17, 2021, 4:46pm UTC](https://community.homey.app/t/cannot-connect-any-zigbee-devices/48518/4 "2021-06-17T16:46:39Z")

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Ah… I see and I understand. It puts you between a rock and a hard place though, unless you start buying z-wave from now on. 😛 I hope some-one has some other magic for you.

I think I’ve seen people do a Zigbee reset followed by a backup restore but I believe that gave only temporal relief, and it is also not without risk.

I myself did have some success adding devices shortly after a reboot (when not all direct connected devices have reported in I presume).

There’s also a procedure on the forum that Athom suggested, which was in short to turn Homey upside down to enter setup, press alt to reveal an option to download a full firmware while holding all settings. That is a rather safe first option I think. The steps are posted here: [Zigbee issue (5.0.0-rc47) - #6 by harmenkuijer](https://community.homey.app/t/zigbee-issue-5-0-0-rc47/38556/6) but of course you should omit the zigbee reset step in the end.

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