# Cannot connect Aeotec Multisensor 6 **URL:** \ **Category:** Devices\ **Created:** [July 23, 2020, 7:03pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734 "2020-07-23T19:03:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 23, 2020, 7:03pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/1 "2020-07-23T19:03:53Z")
Hi All, I cannot link my Aeotec Multisensor 6 regardless of what I do. It connects instantly with my Smart things hub, but no luck so far with Homey. Any ideas? ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [July 23, 2020, 9:04pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/2 "2020-07-23T21:04:40Z")
> [@Bogdan\_Iordanescu](#): > > regardless of what I do So can you tell us more of where part of the inclusion process it fails and how you try included it? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 23, 2020, 11:12pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/3 "2020-07-23T23:12:04Z")
First exclude the device from Homey, yes even it has never been included in Homey. ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [July 24, 2020, 4:06am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/4 "2020-07-24T04:06:25Z")
Tryed to set the Device to Factory Defaults before including? After that try/tryed a new inclussion with Homey? Also looked in [http://developer.athom.com/](http://developer.athom.com/) \> Tools \> Z-Wave if there is a “Unknown Device”? ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 4:24am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/5 "2020-07-24T04:24:58Z")
Not much to say. I reset the device by longpressing the button, then I try to add it by pressing the button once or twice (led blinking green, respectively blue), but nothing. The app doesn’t see it. ![Screenshot_20200724-073347](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/1/318a46eca858f27240588b053f89e9c70b0a93bb.jpeg) It stays like this forever ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 4:32am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/6 "2020-07-24T04:32:37Z")
How do I do that? ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [July 24, 2020, 5:41am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/7 "2020-07-24T05:41:11Z")
Try to pressing the Button on Aeotec three Times within 1.5 Seconds. During including the Device should be near to Homey. > [@JPe4619](#): > > First exclude the device from Homey, yes even it has never been included in Homey. If it is visible in Homey you can delete it on the Device-Card by tapping the Gear-Icon. Also take a look in Dev-Page for Unknown Device. ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 6:47am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/8 "2020-07-24T06:47:41Z")
done that, not working… It’s like z-wave not working at all ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 24, 2020, 7:37am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/9 "2020-07-24T07:37:04Z")
Go to Developer page, Tools, Z-Wave, scroll down to Remove a device. [http://developer.athom.com/](http://developer.athom.com/) ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 8:37am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/10 "2020-07-24T08:37:06Z")
there’s no device listed on the Developer page ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 24, 2020, 9:04am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/11 "2020-07-24T09:04:42Z")
![Screenshot_20200724-110023](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/9/19e8437d2f78d80476094fdb0394ce3881f1e970.png) press REMOVE ANY NODE and folow the instructions. ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 9:07am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/12 "2020-07-24T09:07:46Z")
I get a timeout error: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/9/199b3c7e7f600bcd51b2930bf781d259d1357476.png) ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 24, 2020, 9:10am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/13 "2020-07-24T09:10:40Z")
Keep the device very close to Homey (《10 cm) while pressing the button. ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 9:14am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/14 "2020-07-24T09:14:40Z")
still the same timeout error ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 24, 2020, 9:27am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/15 "2020-07-24T09:27:14Z")
Never seen this kind of messages, sure you are on the right page? You pressed the window REMOVE ANY NODE You got the instructions to put the device in pairing/remove mode You did press the pairing button on the device 3 times, device close to Homey What happens than? The AEOTEC app is installed? ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 9:42am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/16 "2020-07-24T09:42:25Z")
So: - I pressed the REMOVE ANY NODE button - pressed the pairing button 3 times - led blinking green - kept the sensor close to Homey and then I get the timeout message an yes, I have the Aeotec app installed ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 24, 2020, 9:57am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/17 "2020-07-24T09:57:00Z")
Sorry then I’m out of ideas, maybe any one else can help you? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [July 24, 2020, 10:25am UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/18 "2020-07-24T10:25:04Z")
Did u try the good old [PTP](https://community.homey.app/t/how-to-ptp/17304) alr? ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [July 24, 2020, 1:48pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/19 "2020-07-24T13:48:49Z")
While pressing the Button \> Tryed it without Back-Cover so that you have to press the Pin under the Cover direct? Your Steps are \> Homey-App (Android or IOs) \> Add Device \> Aeotec \> Multi-Sensor \> Add. When the Including-Screen (that with 1 and 2) comes up \> Pressing Button on Aeotec. Or did you other Steps? What Color has the Led on Multisensor when pressing the Button? Green? Solid or Blinking? ---
**Author:** ![Bogdan\_Iordanescu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bogdan_iordanescu/32/22395_2.png) [@Bogdan\_Iordanescu](https://community.homey.app/u/Bogdan_Iordanescu)\ **Post date:** [July 24, 2020, 6:43pm UTC](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734/20 "2020-07-24T18:43:09Z")
I did exactly these steps. And the led is blinking green or blue (if I press twice) [Next page](https://community.homey.app/t/cannot-connect-aeotec-multisensor-6/32734.md?page=2)