# Cannot add partner account on new phone **URL:** \ **Category:** Questions & Help\ **Created:** [November 5, 2025, 9:09am UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964 "2025-11-05T09:09:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![DGalama](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dgalama/32/10402_2.png) [@DGalama](https://community.homey.app/u/DGalama)\ **Post date:** [November 5, 2025, 9:09am UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/1 "2025-11-05T09:09:11Z")
My wife always used Homey as a resident (added by me, as the owner). Recently, she switched to a new phone, and now it does not work anymore. When she logs in her account in the Homey app on her new phone, she only has the option to install a new Homey. I already uninstalled the Homey app on her old phone, deleted her from the family and added her again, so she received a new invite in her email. But when she clicks on that invite, she still gets the screen below. Am I missing something here? ![IMG-20251101-WA0001](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b9b9582d6f77752a366dbb4823bd48b026508463.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 5, 2025, 2:22pm UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/2 "2025-11-05T14:22:54Z")
EDIT I need to rewrite my response, @DGalama Tonight I added an existing account to my second Pro 2019, but not without a hassle. Bottom line, the “_Accept invitation_?” message should pop up. (Every time it didn’t pop up when trying, I got sent to the “Add new Homey” screen.) Before accepting the invite: - Make sure to be logged out from the mobile app - Make sure to temporary disable / bypass any network traffic altering tools (i.e. AdGuard, PiHole, other DNS / ad-blocking tools etc) - open the invite link in a private browser tab, to eliminate cookie & cache stuff. This made the “_Accept invitation_?” pop up appear, and I could login to the Homey the invite originated from. ---
**Author:** ![DGalama](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dgalama/32/10402_2.png) [@DGalama](https://community.homey.app/u/DGalama)\ **Post date:** [November 8, 2025, 10:03am UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/3 "2025-11-08T10:03:11Z")
Unfortunately still no success, although I got a bit further. What I did: - Logged out of the mobile app - Connected my MacBook to Hotspot 4G (so no local WiFi with PiHole etc.) - Opened Incognito browser tab and pasted invite link (used Chrome and Safari) - Accepted the invite and but received the error message in de screenshot. When I try in my Wife’s phone using 4G, I still do not get the option to accept the invite. Also tried this after logging out of the app, and remove/re-add the app. Any other suggestions? ![Screenshot 2025-11-08 at 10.59.21](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/8/f8b4c7d260808b7a74d5f15edb092c069efa0b4c.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 8, 2025, 5:57pm UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/4 "2025-11-08T17:57:41Z")
Thanks for the error screenshot! Something really goes wrong during the very last step, out of our reach. I think only Athom can fix this. I’d like to suggest to contact homey.app/support right away. ---
**Author:** ![DGalama](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dgalama/32/10402_2.png) [@DGalama](https://community.homey.app/u/DGalama)\ **Post date:** [November 9, 2025, 10:55am UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/5 "2025-11-09T10:55:59Z")
> [@DGalama](#): > > My wife always used Homey as a resident (added by me, as the owner). Recently, she switched to a new phone, and now it does not work anymore. When she logs in her account in the Homey app on her new phone, she only has the option to install a new Homey. I already uninstalled the Homey app on her old phone, deleted her from the family and added her again, so she received a new invite in her email. But when she clicks on that invite, she still gets the screen below. Thanks, Peter. I contacted support and will share the outcome here. ---
**Author:** ![DGalama](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dgalama/32/10402_2.png) [@DGalama](https://community.homey.app/u/DGalama)\ **Post date:** [November 19, 2025, 6:31am UTC](https://community.homey.app/t/cannot-add-partner-account-on-new-phone/144964/6 "2025-11-19T06:31:33Z")
Finaly fixed, allthough no real cause for the issue was found. Together with Athom I was able to add the partner account and accept the invite, but then still no Homey showed up. After some more trila & error we found out that for some reason a refresh of the webpage (the one after accepting the invite) was needed. After that all worked OK.