# Cannot add new apps to Homey suddenly

**URL:** <https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411>\
**Category:** Questions & Help\
**Tags:** app\
**Created:** [March 24, 2025, 8:41pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411 "2025-03-24T20:41:18Z")\
**Posts on this page:** 1\
**Showing post:** 55

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**Author:** ![Asta\_west](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asta_west/32/68721_2.png) [@Asta\_west](https://community.homey.app/u/Asta_west)\
**Post date:** [April 16, 2025, 7:07pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/55 "2025-04-16T19:07:33Z")

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Problem solved. Thx to Athom support.  
I don’t know why, but as my explanation for this problem - that they’re testing IPV6 on device firmware.

Answer on my ticket:  
“This issue seems to be caused by your internet modem issuing IPv6 addresses. Could you please disable IPv6 in your internet router? Please also send us a screenshot from [https://test-ipv6.com/](https://test-ipv6.com/) If possible, could you reboot your internet modem once? Then please reboot your Homey Pro once, try to install an app and then send a diagnostic report to us?  
I look forward hearing from you.  
Best regards, Arno”  
I go to my Mikrotik, shutdown IPV6 tunnel, turned off IPV6 setting and also forwarding and after send to reboot Homey. Two minutes later all Apps installed by themselves successfully.

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