# Cannot add new apps to Homey suddenly **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [March 24, 2025, 8:41pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411 "2025-03-24T20:41:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BigL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bigl/32/47644_2.png) [@BigL](https://community.homey.app/u/BigL)\ **Post date:** [March 24, 2025, 8:41pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/1 "2025-03-24T20:41:18Z")
Hi, all of a sudden, I cannot add any new apps to Homey (early 2019). It says “app will be installed shortly” like usual, but nothing happens - the new app does not appear in the list of other installed apps. - having like 30 apps, no problems so far for years - tried in the mobile app as well as in the web based one - logged out from the app, logged in again - restarted Homey twice - tried adding like 5 different random apps - uninstalled one unused app (Timer), cannot add it back a minute after - as far as I remember, I was able to add an app like 2 weeks ago (Email) which I uninstalled shortly after - cannot add this one too now - a friend of mine with Homey Pro (the ball type one) runs into the very same issue with the same symptoms as me - completely different location (different city), different internet provider etc - but another friend of mine with a brand new Homey model is able to add apps with no issue… Anyone else having similar problem on the “ball type” of Homeys? Any suggestions what else to try please? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 24, 2025, 8:48pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/2 "2025-03-24T20:48:14Z")
Ah, this morning I encountered exact the same issue with both my Pro 19’s. This has never happened in 4.5 years. I’ve reported it to Support. NB. Usually the LED ring rotates with a blue color during installation, but now the LED ring only turns blue for half a second. I think I installed an app just a few days ago. Homey1: `v12.4.0` Homey2: `v12.4.0-rc2` I’ve reported it @ [Slack](https://athomcommunity.slack.com/archives/C04E9KJAD/p1742849646585999) as well. ---
**Author:** ![BigL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bigl/32/47644_2.png) [@BigL](https://community.homey.app/u/BigL)\ **Post date:** [March 24, 2025, 9:19pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/3 "2025-03-24T21:19:19Z")
I have 12.3.1 and yes, the LED ring goes in blue just for a half-turn… ---
**Author:** ![Leo\_Prins](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo_prins/32/120948_2.png) [@Leo\_Prins](https://community.homey.app/u/Leo_Prins)\ **Post date:** [March 24, 2025, 9:38pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/4 "2025-03-24T21:38:52Z")
Same here…😮‍💨 ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [March 25, 2025, 5:52am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/5 "2025-03-25T05:52:25Z")
Same for me on my two Homeys! ---
**Author:** ![Robin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin/32/35437_2.png) [@Robin](https://community.homey.app/u/Robin)\ **Post date:** [March 25, 2025, 8:48am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/6 "2025-03-25T08:48:44Z")
Hi all, thanks for letting us know about your issue. This should be resolved by now, apologies for the inconvenience! ---
**Author:** ![BigL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bigl/32/47644_2.png) [@BigL](https://community.homey.app/u/BigL)\ **Post date:** [March 25, 2025, 9:01am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/7 "2025-03-25T09:01:48Z")
Yes it works again, confirmed on Homey early 2019 + Homey Pro. Thanks for resolving this so fast 👍 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 25, 2025, 9:47am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/8 "2025-03-25T09:47:49Z")
Thanks, I also can install apps @ Pro 2019 again. ---
**Author:** ![Guix\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guix_l/32/49965_2.png) [@Guix\_L](https://community.homey.app/u/Guix_L)\ **Post date:** [March 25, 2025, 11:02am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/9 "2025-03-25T11:02:29Z")
Hi still not working for me… even after a reboot ☹ ---
**Author:** ![xray001](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xray001/32/72257_2.png) [@xray001](https://community.homey.app/u/xray001)\ **Post date:** [March 25, 2025, 11:34am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/10 "2025-03-25T11:34:44Z")
For me its also not working. I tried to install an App since yesterday but nothing happens. I get the message that the App will be installed soon but I never get it. Homey Pro 2019 ---
**Author:** ![Robin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin/32/35437_2.png) [@Robin](https://community.homey.app/u/Robin)\ **Post date:** [March 25, 2025, 3:14pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/11 "2025-03-25T15:14:56Z")
Could you share a Homey diagnostic report with me a few minutes after attempting to install an app? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 25, 2025, 3:37pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/12 "2025-03-25T15:37:17Z")
That’s odd. It’s not generic now, I just installed an app w/o issues. ---
**Author:** ![Guix\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guix_l/32/49965_2.png) [@Guix\_L](https://community.homey.app/u/Guix_L)\ **Post date:** [March 25, 2025, 5:03pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/13 "2025-03-25T17:03:02Z")
code : 215B0BBE ---
**Author:** ![Robin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin/32/35437_2.png) [@Robin](https://community.homey.app/u/Robin)\ **Post date:** [March 26, 2025, 8:21am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/14 "2025-03-26T08:21:17Z")
> [@Guix\_L](#): > > 215B0BBE Thanks, I see that yesterday around 18:00 you succesfully installed the Wiser Schneider Electric app. It is possible that due to some caching you were still experiencing issues after I mentioned it was resolved. I believe it should be fully resolved now. ---
**Author:** ![Guix\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guix_l/32/49965_2.png) [@Guix\_L](https://community.homey.app/u/Guix_L)\ **Post date:** [March 26, 2025, 4:23pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/15 "2025-03-26T16:23:47Z")
Oh yeah, it worked ! I didn’t see that yesterday when I tried to add the app 🙂 Thanks for the confirmation! ---
**Author:** ![Robin\_Agnew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_agnew/32/122574_2.png) [@Robin\_Agnew](https://community.homey.app/u/Robin_Agnew)\ **Post date:** [March 26, 2025, 5:52pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/16 "2025-03-26T17:52:11Z")
I still have the issue. My diagnostic code is 60E91264 To be more specific, I have tried to install 'MQTT Server by Emile Nijssen + MQTT Client by Menno van Grinsven + MQTT Broker byMenno. All give the message ‘(App name) will install on Homey shortly’ - they don’t. As an experiment I also picked on ‘PLEX’ and ‘Wunder Weather’ - they did install. ---
**Author:** ![Robin\_Agnew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_agnew/32/122574_2.png) [@Robin\_Agnew](https://community.homey.app/u/Robin_Agnew)\ **Post date:** [March 27, 2025, 11:59am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/17 "2025-03-27T11:59:17Z")
I have just realised the MQTT apps I was trying to install are actually installed on the Phone App but not on the Browser. This is probably part of the confusion regarding Apps not downloading. A more appropriate error message is needed. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 27, 2025, 12:18pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/18 "2025-03-27T12:18:01Z")
Please do realize browsers work with cached data (when it’s configured with default settings). So always first force reload a web page, or open it in a private tab, to see if the issue (like not seeing new installed apps) is caused by cached data or not. I think there’s no way to catch this in an error message. It’s just browser related stuff. ---
**Author:** ![Dominik](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@Dominik](https://community.homey.app/u/Dominik)\ **Post date:** [March 29, 2025, 3:17pm UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/19 "2025-03-29T15:17:18Z")
I also had the problem on several attempts with the Google Nest App - it was definitely not due to the cache. But now it works again. ---
**Author:** ![Simon\_Reed](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_reed/32/120718_2.png) [@Simon\_Reed](https://community.homey.app/u/Simon_Reed)\ **Post date:** [March 30, 2025, 4:58am UTC](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411/20 "2025-03-30T04:58:12Z")
I have had a similar problem with my 2023 version. This is the response from home after six weeks. I haven’t had a chance to try it yet but it may help. Be there Mar 21, 2025, 08:52 GMT+1 Hi Simon, Thank you for the reply! It seems there might be an issue with the installed firmware on your Homey Pro. Could you please connect your Homey Pro to a PC or Mac using the steps explained in [this article](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)? Please select the option to update firmware when connected to the PC. Don’t worry, doing this won’t delete any stored data on Homey Pro, so all flows and devices will be kept as is. Please let me know if this resolved your issue. [Next page](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411.md?page=2)