# Cannot add any matter devices, and thread settings give an error **URL:** \ **Category:** Questions & Help\ **Tags:** matter, thread, homey-shs\ **Created:** [February 28, 2026, 11:11pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857 "2026-02-28T23:11:52Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [February 28, 2026, 11:11pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/1 "2026-02-28T23:11:52Z")
As the title says, no matter what I do i cannot get a matter device to pair. The device i am trying to pair is a Tapo S515 light switch, and it provides the code to pair it. I am using the Homey SHS and a Homey bridge, but when i go to add the light switch, it simply says “put the device in pairing mode” and then it fails. Also, when i open the Thread settings, i get the following screen. Any ideas? PS, the fact that I am a paying customer (of the Bridge so far, but i am evaluating purchasing the lifetime license for the SHS, and the support page simply says “As much as we’d love to help, we focus on general support and can’t assist with custom use-cases. For tailored advice, visit the Homey Community forum, where experienced users might be able to help.” What kind of support model is that? ![IMG_6489](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/73366f02c56cdddd3c04b8d6c22704318553e6e1.png) ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [March 1, 2026, 12:07am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/2 "2026-03-01T00:07:37Z")
It’s not yet compatible with the Tapo app (only the S505 is compatible). You should request support here: > [@\[APP\] Tapo - Smart devices for smart living](https://community.homey.app/t/app-tapo-smart-devices-for-smart-living/143858): > > Effortlessly connect and manage your TP-Link Tapo devices with Homey and enhance your Smart Home experience. The Tapo App allows you to control and monitor your Tapo devices directly from Homey, including smart plugs, switches and lights. Enjoy features like switching devices on/off, measuring power usage and adjusting lighting - unlocking the full potential of your smart home. Do note that currently not all Tapo devices are available through the Tapo API, e.g. camera’s, vacuums and sensors. W… ---
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [March 1, 2026, 12:54am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/3 "2026-03-01T00:54:08Z")
Thank you. I see what you mean, but what I’m saying is I don’t even get the option to attempt to pair it via matter, not via the Tapo app. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 1, 2026, 4:37am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/4 "2026-03-01T04:37:45Z")
If it’s Matter-over-Thread, you’d have to have an up-and-running Thread Border Router in the house. For example, certain apple and google devices act as TBR, just use your fav search engine to find out. A Homey Bridge lacks a Thread radio, so this isn’t of any use (plus, with Matter-over-wifi, you don’t need anything additional, including the Bridge). ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 1, 2026, 5:45am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/5 "2026-03-01T05:45:05Z")
> [@MiloshDirect](#): > > What kind of support model is that? The usual one (for Homey). ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [March 1, 2026, 11:02am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/6 "2026-03-01T11:02:32Z")
Matter or Matter over Thread devices work even without an app, provided that the existing Matter version supports this device. This means that no Homey app is necessary. ---
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [March 1, 2026, 2:45pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/7 "2026-03-01T14:45:17Z")
Got it. So if I do the math, since I don’t currently have a TBR: HomePod Mini: $110 Homey Bridge: $70 Homey SHS lifetime: $150 Total: $330 Vs Homey Pro Mini + Bridge: $270 Or Homey Pro (2026): $400 Sigh…guess I know which way to go. Thanks everyone! ---
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [March 1, 2026, 2:50pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/9 "2026-03-01T14:50:17Z")
I do like the ecosystem so far but it does make me wary of investing further into it. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 1, 2026, 11:01pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/10 "2026-03-01T23:01:43Z")
> [@MiloshDirect](#): > > Homey Pro Mini + Bridge: $270 Regarding Matter, a bridge isn’t going to help; Plus, the Pro mini supports Matter/zigbee on it’s own [https://support.homey.app/hc/en-us/articles/360015447093-Comparing-the-existing-Homey-Pro-models](https://support.homey.app/hc/en-us/articles/360015447093-Comparing-the-existing-Homey-Pro-models) Curious what your choice would be. Matter is nowhere near the marketed image (do marketeers ever consult engineers?). I’m 100% content with zigbee (used with zigbee2mqtt that is). ---
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [March 1, 2026, 11:19pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/11 "2026-03-01T23:19:50Z")
Yeah this whole rabbit hole is because Homey doesn’t currently support the Tapo S515 switch, but the switch is able to use Matter. And, I really don’t want to rip it back out of the wall… haha ---
**Author:** ![MiloshDirect](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miloshdirect/32/126024_2.png) [@MiloshDirect](https://community.homey.app/u/MiloshDirect)\ **Post date:** [March 1, 2026, 11:23pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/12 "2026-03-01T23:23:14Z")
And also, I bought like 5 of the same switch and planned on installing them throughout the house, but thankfully I haven’t bought the SHS license yet, though I did buy the Bridge. I THINK my plan is to buy the Pro 2026 and return the Bridge. Of course, then I’ll find out that SOMETHING is out of range and I’ll need to re-buy it haha. Now, if only there was a way to restore a backup of my SHS to a Pro… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 1, 2026, 11:57pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/13 "2026-03-01T23:57:55Z")
> [@MiloshDirect](#): > > Of course, then I’ll find out that SOMETHING is out of range and I’ll need to re-buy it haha. For zigbee/zwave, it acts as an ordinary zigbee router, like zigbee/zwave lamps and switches do (almost all mains powered zigbee/zwave devices do). And zigbee lamps can go for less than €10,- It does _ **not** _ do what some assume it would do: bridge zigbee/zwave signals over the local network. This functionality is reserved for 433MHz/Ble/IR. . > [@MiloshDirect](#): > > Now, if only there was a way to restore a backup of my SHS to a Pro… You can export and import your flows at least, albeit one by one… [https://community.homey.app/t/web-app-alt-context-menu-export-import-flows/143013](https://community.homey.app/t/web-app-alt-context-menu-export-import-flows/143013) When you use Better Logic variables, you can export and import them in bulk per JSON file. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [March 2, 2026, 6:02am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/14 "2026-03-02T06:02:26Z")
> [@MiloshDirect](#): > > doesn’t currently support the Tapo S515 switch, but the switch is able to use Matter. Just don’t use Matter and instead request support here: > [@\[APP\] Tapo - Smart devices for smart living](https://community.homey.app/t/app-tapo-smart-devices-for-smart-living/143858): > > Effortlessly connect and manage your TP-Link Tapo devices with Homey and enhance your Smart Home experience. The Tapo App allows you to control and monitor your Tapo devices directly from Homey, including smart plugs, switches and lights. Enjoy features like switching devices on/off, measuring power usage and adjusting lighting - unlocking the full potential of your smart home. Do note that currently not all Tapo devices are available through the Tapo API, e.g. camera’s, vacuums and sensors. W… ---
**Author:** ![Welshsmarthome](https://avatars.discourse-cdn.com/v4/letter/w/df705f/32.png) [@Welshsmarthome](https://community.homey.app/u/Welshsmarthome)\ **Post date:** [March 2, 2026, 8:03am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/15 "2026-03-02T08:03:46Z")
I get this same warning. I have a working TBR and ive submitted a ticket to support with no reply at all. Many ive seen on here have got this issue. ---
**Author:** ![Raytestrak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raytestrak/32/3299_2.png) [@Raytestrak](https://community.homey.app/u/Raytestrak)\ **Post date:** [May 4, 2026, 5:53pm UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/16 "2026-05-04T17:53:23Z")
I cannot get it to work. I have a Google Nest Hub v2 as a Thread Border Router, on my Android phone, it says credentials are synced to my phone, but when I try to add Ikea lamps or motion detectors (only matter devices I have) all goes well until it tries to add them to Homey. Then it says the Thread Network cannot be found and no suggestions how to fix it. According to [this guide by athom](https://support.homey.app/hc/en-us/articles/24629602740892-Using-Matter-over-Thread-with-Homey-Self-Hosted-Server#h_01KE7867N33K5REN05NMCWSQN0), I should be good to go. ---
**Author:** ![Welshsmarthome](https://avatars.discourse-cdn.com/v4/letter/w/df705f/32.png) [@Welshsmarthome](https://community.homey.app/u/Welshsmarthome)\ **Post date:** [August 13, 2026, 8:47am UTC](https://community.homey.app/t/cannot-add-any-matter-devices-and-thread-settings-give-an-error/151857/17 "2026-08-13T08:47:50Z")
This will apparently be fixed in the next app release.