# Cannot Activate a New Homey Pro (Early 2023) in first time install

**URL:** <https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [January 2, 2024, 7:53pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766 "2024-01-02T19:53:07Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![RyanMH87](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryanmh87/32/79549_2.png) [@RyanMH87](https://community.homey.app/u/RyanMH87)\
**Post date:** [January 2, 2024, 8:05pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/5 "2024-01-02T20:05:20Z")

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Hey  
Thank you for the quick response.  
I actually thought about that; and connected to a t-mobile hotspot - with ample signal; and it still didn’t work. No firewall - or any special configuration  
It acted like it was going to work; did a firmware upgrade and just sat there for over an hour

Would it just be quicker to order another one and send this back?

Thanks

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