# Cannot Activate a New Homey Pro (Early 2023) in first time install **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [January 2, 2024, 7:53pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766 "2024-01-02T19:53:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![RyanMH87](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryanmh87/32/79549_2.png) [@RyanMH87](https://community.homey.app/u/RyanMH87)\ **Post date:** [January 2, 2024, 7:53pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/1 "2024-01-02T19:53:07Z")
Hello I just received my first homey pro. It is not activating. I can connect to wifi, the app finds it, but when it goes to register it, it says that it cannot be activated do to an invalid token. I tried to open a ticket but it says it will be 2-3 weeks before I get support. Is there a way to get this activated and working faster? ---
**Author:** ![RyanMH87](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryanmh87/32/79549_2.png) [@RyanMH87](https://community.homey.app/u/RyanMH87)\ **Post date:** [January 2, 2024, 7:58pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/3 "2024-01-02T19:58:57Z")
Hey I have read the rules - so thank you. Unless I’m blind I couldn’t find anything about this activation error. Thanks in advance for any assistance. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 2, 2024, 8:04pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/4 "2024-01-02T20:04:10Z")
Do you have a specific network configuration? Fe usung a pi-hole or firewall configuration? Can you simplify it by temporary disable fe mesh routers or use a temporary hotspot. Else you need to wait on Support. But that probably is faster than the communicated weeks. ---
**Author:** ![RyanMH87](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ryanmh87/32/79549_2.png) [@RyanMH87](https://community.homey.app/u/RyanMH87)\ **Post date:** [January 2, 2024, 8:05pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/5 "2024-01-02T20:05:20Z")
Hey Thank you for the quick response. I actually thought about that; and connected to a t-mobile hotspot - with ample signal; and it still didn’t work. No firewall - or any special configuration It acted like it was going to work; did a firmware upgrade and just sat there for over an hour Would it just be quicker to order another one and send this back? Thanks ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 2, 2024, 8:27pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/6 "2024-01-02T20:27:36Z")
Can you try if you can update from a computer using a USB connection? Filow this guide [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) [https://ota-usb.homeypro.net/](https://ota-usb.homeypro.net/) Else check tomorrow if they respond on your support request ---
**Author:** ![DoctorBazinga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doctorbazinga/32/39686_2.png) [@DoctorBazinga](https://community.homey.app/u/DoctorBazinga)\ **Post date:** [February 1, 2024, 4:46pm UTC](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/7 "2024-02-01T16:46:34Z")
I Had the same problem yesterday and athom support helped me to solve it 🙂 logout from and deinstall/remove the Homey app from your device. Restart the device. Install the app again on your device again. Login in the app again. and start the + add device option… (worked for me ! (thanx Peter! 😉)) Support said that the login token for your app/device was lost/timed-out and could cause the problem.