# Can’t connect to tado app **URL:** \ **Category:** Apps\ **Tags:** tado\ **Created:** [December 28, 2025, 10:55pm UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035 "2025-12-28T22:55:26Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![WeWillSee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wewillsee/32/120753_2.png) [@WeWillSee](https://community.homey.app/u/WeWillSee)\ **Post date:** [December 28, 2025, 10:55pm UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/1 "2025-12-28T22:55:26Z")
I can’t connect to tado app I keep getting the message “cannot read the properties of undefined …” I get this after I press acceptor give homey access to tado app. Ik kan geen verbinding maken met de tado-app. Ik krijg steeds de melding ‘kan de eigenschappen van undefined niet lezen …’. Ik krijg deze melding nadat ik op ‘Accepteren’ heb gedrukt om Homey toegang te geven tot de tado-app ![IMG_2166](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/58699e247298fc286534405fa37c64a0980d81fe.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 12:47am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/2 "2025-12-29T00:47:47Z")
Which version of the tado app are you using? I just added my tado devices to a Homey cloud account. ---
**Author:** ![WeWillSee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wewillsee/32/120753_2.png) [@WeWillSee](https://community.homey.app/u/WeWillSee)\ **Post date:** [December 29, 2025, 7:06am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/3 "2025-12-29T07:06:53Z")
9.12 think it was an account issue I did a reset on the account now I don’t have the warning anymore. But now it tells me no new devices to add in homey once connected to tado. While I have 3 devices of tado in the app. Not sure how to get around this one. ![IMG_2167](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/6/964d8fca6b6b9382cfb18f6807572ef35830c0d8.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 10:16am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/4 "2025-12-29T10:16:50Z")
Sorry, I meant the Homey tado app. I am using the one that was found when adding a device to Homey: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/7/c7a1fd82fec3547a766a6abb4e802aa35a9307a3.jpeg) There are several version kicking around because tado kept changing the API. But as you can see it finds all my devices: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/3/43e954ffba535bd23479baf7b3254853d9418884.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/5/a51719c9d99f98cf7a08eb73b580874c93a49145.png) ---
**Author:** ![WeWillSee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wewillsee/32/120753_2.png) [@WeWillSee](https://community.homey.app/u/WeWillSee)\ **Post date:** [December 29, 2025, 10:49am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/5 "2025-12-29T10:49:59Z")
I think i have the same app is the official one ![IMG_2168](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a2494ec5840cb77cbc8817bd2208a688c45cd9c6.jpeg) When adding device I click tado app as suggestion and get this ![IMG_2169](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/c/fcc3a6b2f028e94e8544bdff833efde27e9ac947.jpeg) When clicking here something I have to connect to login and then it says no devices found. I do work with tado x not the older v3 is it possible tado x is not available? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 10:59am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/6 "2025-12-29T10:59:24Z")
> [@WeWillSee](#): > > I do work with tado x not the older v3 is it possible tado x is not available? Hmm, now that I’m not sure about as all of mine are the old type, so maybe that is the issue. ---
**Author:** ![WeWillSee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wewillsee/32/120753_2.png) [@WeWillSee](https://community.homey.app/u/WeWillSee)\ **Post date:** [December 29, 2025, 11:13am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/7 "2025-12-29T11:13:01Z")
I’m fairly new to homey and automations but I suppose you need the apps to connect or can you connect devices straight to homey? For the moment I’m only on the free cloud version. So I don’t have the home bridge or anything. Not sure it would be possible with this bridge? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 11:54am UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/8 "2025-12-29T11:54:29Z")
I’m not sure if the tado X requires Matter or if it should work via the cloud as well. If it requires Matter, then you will need a Homey Pro or Homey Mini as the Homey Bridge doesn’t support it. I have asked if the official tado app supports tado-X devices and will let you know if I get an answer. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 12:08pm UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/9 "2025-12-29T12:08:33Z")
I presume you have a tado bridge that connects your tado-x devices to their system? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 29, 2025, 1:22pm UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/10 "2025-12-29T13:22:10Z")
The official answer is tado x devices are not supported via Homey cloud, so you will need a Homey Pro or Mini. ---
**Author:** ![WeWillSee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wewillsee/32/120753_2.png) [@WeWillSee](https://community.homey.app/u/WeWillSee)\ **Post date:** [December 29, 2025, 1:52pm UTC](https://community.homey.app/t/can-t-connect-to-tado-app/148035/11 "2025-12-29T13:52:00Z")
Jinthe doende information I have their thermostat which functions as a bridge for tado. I was also looking more in the app but via de browser and under cloud only the three I see are support under the pro the x series is also supported. But if a shame because I wanted to see if I could test the flow of these thermostats before committing to buying the homey pro this especially to make sure that if I buy it I can do what I would like to do. 😃otherwise I end up with a very expensive bridge and I still can’t make my tado work together with other brands.