# Can’t connect aqara devices to homey bridge **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-bridge\ **Created:** [November 11, 2021, 6:54pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680 "2021-11-11T18:54:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 11, 2021, 6:54pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/1 "2021-11-11T18:54:31Z")
Hi I’m a new homey bridge owner. I have connected my Philips hue, kept the hue hub, and 1 Shelly dimmer (web) with succes. Now I wanted to move all my aqara devices and quit the aqara hub. I have moved 4 temperature sensors and 2 motion sensors, all is good. Now I’m fighting with door sensors and light bulb, and the won’t connect. If I start the aqara hub it will find them and connect in a second. Any ideas? Thomas ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 11, 2021, 6:59pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/2 "2021-11-11T18:59:40Z")
> [@ThomasHussak](#): > > Any ideas? Start by looking [at this table](https://community.homey.app/t/aqara-xiaomi-smart-home-zigbee-app-v1-3-5/156#supported-devices-3) to make sure that your devices are actually supported by Homey. For the door sensor, [read this](https://community.homey.app/t/aqara-xiaomi-smart-home-zigbee-app-v1-3-5/156/3486). ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 11, 2021, 7:29pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/3 "2021-11-11T19:29:24Z")
Just checked the door sensor and it is the one in the table with ok devices. I can read in another thread that I’m not alone but it seems that he gave up and quit homey That’s not where I am, I do realize that the product is in Beta, I’m just trying to figure out what my next step is, I don’t just buy another aqara sensor to see if a new one behaves different ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 12, 2021, 1:14am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/4 "2021-11-12T01:14:56Z")
Did you read this? You’ll need to pair the mains powered devices first, and try to use a few more than one lightbulb to create a good mesh network. > **[Resolving Zigbee pairing issues](https://support.athom.com/hc/en-us/articles/360019240259-Resolving-Zigbee-pairing-issues)** > > Zigbee is one of the wireless technologies in Homey and is used by popular brands like IKEA, Philips Hue, Xiaomi Aqara, and others to control devices. The Zigbee technology creates its own mesh net... Also check your wifi vs. zigbee channel Zigbee network & channelno. info: [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) Zigbee & WiFi interference check: [http://ostgardh.se/wifi\_zigbee/index.html](http://ostgardh.se/wifi_zigbee/index.html) ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 12, 2021, 5:57am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/5 "2021-11-12T05:57:03Z")
Thank you for the links I didn’t know them I only have 6 zigbeee devices connected directly not even close to the limit of 15 But I will try to delete and follow the advice connecting the powered devices first later today I will post a follow up Thomas ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 12, 2021, 6:09am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/6 "2021-11-12T06:09:59Z")
> [@ThomasHussak](#): > > Just checked the door sensor and it is the one in the table with ok devices. What exactly happens when you try to add the devices? Do you get errors? Have you tried rebooting the Bridge before trying to add the devices? Can you add them as generic Zigbee devices? ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 12, 2021, 6:51am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/7 "2021-11-12T06:51:00Z")
> [@robertklep](#): > > Can you add them as generic Zigbee devices? Nothing happens it’s just searching Yes I tried rebooting _Can you add them as generic Zigbee devices?_ I don’t know what that means Thomas ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 12, 2021, 6:52am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/8 "2021-11-12T06:52:44Z")
Probably doesn’t matter if you don’t know how to add them as generic device, it sounds like your devices either aren’t being put in pairing mode, or there’s something wrong with Homey. ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 12, 2021, 7:06am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/9 "2021-11-12T07:06:14Z")
If I try to add them to aqara hub the are added in a second Therefore I’m looking at Homey ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 12, 2021, 7:08am UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/10 "2021-11-12T07:08:16Z")
I understand. If your Homey Bridge has a hardware issue, we can’t help you. Please send an e-mail to [support@athom.com](mailto:support@athom.com) ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 12, 2021, 12:45pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/11 "2021-11-12T12:45:40Z")
I just tried deleting 1 aqara device to see if I could attach another So now I can’t connect neither one or another It simply won’t allow me to connect to zigbee devices Yes I will try to contact support ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 12, 2021, 2:54pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/12 "2021-11-12T14:54:23Z")
Option: does the bridge have a “zigbee reset” option (…More\>Settings\>Zigbee)? If yes you could give that a go. Note you’ll have to pair all zigbee devices again and repair the flows with those devices. ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 12, 2021, 3:18pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/14 "2021-11-12T15:18:43Z")
I don’t think that is a option in homey bridge ---
**Author:** ![JasperNLD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaspernld/32/34198_2.png) [@JasperNLD](https://community.homey.app/u/JasperNLD)\ **Post date:** [November 17, 2021, 3:31pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/15 "2021-11-17T15:31:49Z")
I’ve got exactly the same problem. I basically bought the bridge for this, but it’s not useable. Greatly disappointed by this. And yes, I know this is a beta version but it is unusable for me without any confirmation that Homey is addressing this issue. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 17, 2021, 3:42pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/16 "2021-11-17T15:42:00Z")
@JasperNLD @ThomasHussak This suddenly popped into my mind: From what I understand Aqara is producing updated models, with a different ID. So it can be the case your sensors aren’t supported yet. Here you can check if your model is supported: > [@\[APP\] Aqara & Xiaomi Smart Home - Simplify your life with a smarter home](https://community.homey.app/t/aqara-xiaomi-smart-home-zigbee-app-v1-4-0/156): > > Aqara & Xiaomi Smart home (Zigbee) This app adds support for the Smart Home devices made by [Aqara](https://www.aqara.com/) & ! [Xiaomi Smart Home Devices](https://xiaomi-mi.com/) working on the Zigbee protocol. Links: [Aqara & Xiaomi-mi Zigbee app Athom apps](https://homey.app/a/com.xiaomi-mi/)Supported devices Please see the [Aqara & Xiaomi-mi Zigbee app Athom apps](https://homey.app/a/com.xiaomi-mi/) in the app store for the actual list of supported devices, including the available flow cards (click on the device picture) Device icon Brand Name (en) Device modelID Product Code (EAN) Zigbee productI… ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 17, 2021, 3:45pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/17 "2021-11-17T15:45:57Z")
> [@ThomasHussak](#): > > I just tried deleting 1 aqara device to see if I could attach another > So now I can’t connect neither one or another If you read the thread you would find this: _I just tried deleting 1 aqara device to see if I could attach another_ _So now I can’t connect neither one or another_ Also got a useless answer from support Thomas ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 17, 2021, 4:10pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/18 "2021-11-17T16:10:18Z")
As I wrote it popped up, and I thought it could be the issue with @JasperNLD. Dunno anymore why I tagged you @ThomasHussak Bye! ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 17, 2021, 5:03pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/19 "2021-11-17T17:03:25Z")
When I read my answer I can see that I explained myself in a wrong way It was absolutely not to say that your input was useless I just tried to say that support reached back to me with a useless answer Sorry if you misunderstood me, English is not my first language ---
**Author:** ![JasperNLD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaspernld/32/34198_2.png) [@JasperNLD](https://community.homey.app/u/JasperNLD)\ **Post date:** [November 19, 2021, 12:30pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/20 "2021-11-19T12:30:22Z")
Nope, they can connect. Suddenly stop working and then won’t reconnect. Next to that I can’t add more aqara sensors etc… Deleting one doesn’t make room to connect another one. ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 19, 2021, 2:22pm UTC](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680/21 "2021-11-19T14:22:00Z")
The ones that I have connected seems to be working fine but can’t connect more devices and if I delete one it cannot connect again [Next page](https://community.homey.app/t/can-t-connect-aqara-devices-to-homey-bridge/54680.md?page=2)