# Can some help me **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave, homey-pro\ **Created:** [August 16, 2022, 10:31am UTC](https://community.homey.app/t/can-some-help-me/67427 "2022-08-16T10:31:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Cor\_Korten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_korten/32/8672_2.png) [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\ **Post date:** [August 16, 2022, 10:31am UTC](https://community.homey.app/t/can-some-help-me/67427/1 "2022-08-16T10:31:35Z")
I have a problem with backup it can’t make a backup because problem with Zwave Get a error message Zwave reading backup .nvm ??? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 16, 2022, 10:35am UTC](https://community.homey.app/t/can-some-help-me/67427/2 "2022-08-16T10:35:41Z")
Make a screenshot of the exact error and send it to Athom: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [August 16, 2022, 1:04pm UTC](https://community.homey.app/t/can-some-help-me/67427/3 "2022-08-16T13:04:38Z")
what sometimes will help is: go to [Homey Developer Tools](https://tools.developer.homey.app/tools/zwave) Then remove unknown nodes: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be7bf853e45bcaf99d80fd5212dcb4463fadd0b9.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 16, 2022, 1:46pm UTC](https://community.homey.app/t/can-some-help-me/67427/4 "2022-08-16T13:46:03Z")
From an other user with similar issue: > [@Backup not working - Zwave issue?](https://community.homey.app/t/backup-not-working-zwave-issue/64191/8): > > Athom Support said it’s an issue seen for others also, and they expect it to be fixed by next firmware release expected in the next few weeks. Finger’s crossed! ---
**Author:** ![Cor\_Korten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_korten/32/8672_2.png) [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\ **Post date:** [August 16, 2022, 2:00pm UTC](https://community.homey.app/t/can-some-help-me/67427/5 "2022-08-16T14:00:48Z")
![image0.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/f/7f715739723ef08990986a930791d398f2da01ce.png) Met vriendelijke groet, Cor Korten ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 16, 2022, 4:57pm UTC](https://community.homey.app/t/can-some-help-me/67427/6 "2022-08-16T16:57:40Z")
@Cor_Korten The community forum is not Athom, pleaa follow the link to report. > [@robertklep](#): > > Athom: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![Cor\_Korten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_korten/32/8672_2.png) [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\ **Post date:** [August 16, 2022, 8:20pm UTC](https://community.homey.app/t/can-some-help-me/67427/7 "2022-08-16T20:20:57Z")
👍dank u Met vriendelijke groet, Cor Korten