# Can not connect tot homey pro

**URL:** <https://community.homey.app/t/can-not-connect-tot-homey-pro/122710>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 4, 2024, 8:16pm UTC](https://community.homey.app/t/can-not-connect-tot-homey-pro/122710 "2024-12-04T20:16:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dirk\_de\_Boer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirk_de_boer/32/116200_2.png) [@Dirk\_de\_Boer](https://community.homey.app/u/Dirk_de_Boer)\
**Post date:** [December 4, 2024, 8:16pm UTC](https://community.homey.app/t/can-not-connect-tot-homey-pro/122710/1 "2024-12-04T20:16:25Z")

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I installed my Homey pro at home iun the netherlands and everything worked fine. then I took the Homey to my holliday house in the caribbean and connected it to the wifi, but i can’t reach my homey pro anymore from abroad. what could be the problem?

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [December 4, 2024, 8:34pm UTC](https://community.homey.app/t/can-not-connect-tot-homey-pro/122710/2 "2024-12-04T20:34:07Z")

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> [@Dirk\_de\_Boer](#):
>
> anymore from abroad

Hard to say… could be offline, crashed, you might have connectivity blocked… multiple reasons. This is why I have some separate monitoring in place just for those cases.

What [Homey Developer Tools](https://tools.developer.homey.app/tools/system) shows you ?

Anyway, if you contact Athom Support, they could tell you more as well.