# "Can not connect to Homey Pro"

**URL:** https://community.homey.app/t/can-not-connect-to-homey-pro/134250
**Category:** Questions & Help
**Created:** [April 8, 2025, 11:05am UTC](https://community.homey.app/t/can-not-connect-to-homey-pro/134250 "2025-04-08T11:05:58Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Piter\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piter_dijkstra/32/123475_2.png) [@Piter\_Dijkstra](https://community.homey.app/u/Piter_Dijkstra)
#### Post date: [April 8, 2025, 11:05am UTC](https://community.homey.app/t/can-not-connect-to-homey-pro/134250/1 "2025-04-08T11:05:59Z")

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Good afternoon,

I have some connection problems with the app off Homey Pro. The attached image is the message that appears. My Homey is connected via the LAN adapter. The problem occurs about 2-3 times a week.

Does someone know a fix?

Thanks in advance,

Piter Dijkstra

 ![1000052431](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/89c4393d35c04f6743fbff8c3db9c6f7686603cb.jpeg)

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [April 8, 2025, 1:08pm UTC](https://community.homey.app/t/can-not-connect-to-homey-pro/134250/2 "2025-04-08T13:08:02Z")

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Unfortunately this is a very old bug, which seems unresolvable or just has no priority. (I use 2x Homey Pro 2019 for 4.5y now)

But, with a Pro 2023, it shouldn’t occur when using the ethernet dongle.

Hint: try disabling WiFi of your phone, and hit “Try again” (_"Opnieuw proberen_"). The app is now forced to use your phone’s internet data connection.  
This seems to work.  
When connected, you can enable the phone’s WiFi again.

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<div class="post-metadata">

### Author: ![Piter\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piter_dijkstra/32/123475_2.png) [@Piter\_Dijkstra](https://community.homey.app/u/Piter_Dijkstra)
#### Post date: [April 8, 2025, 1:46pm UTC](https://community.homey.app/t/can-not-connect-to-homey-pro/134250/3 "2025-04-08T13:46:16Z")

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Hi Peter,

Thanks for your reply. I got a 2023 version. Since I cant find a similar issue anywhere, I contacted my local reseller. They told me that some USB-C power adapters of the Homey provide a lot of issues. I replaced mine right away and at this point the issue is solved. Nevertheless I will keep monitoring in the near future!

Regards,

PD

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [April 8, 2025, 2:11pm UTC](https://community.homey.app/t/can-not-connect-to-homey-pro/134250/4 "2025-04-08T14:11:58Z")

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It’s true the first batches of power adapter were outputting 0.2V less than needed.  
I did not read about a relationship with this bug and the power unit yet.  
But, anything is possible 😜