# Bridge, presence detection not working

**URL:** <https://community.homey.app/t/bridge-presence-detection-not-working/116824>\
**Category:** Questions & Help\
**Tags:** homey-bridge, mobileapp\
**Created:** [September 27, 2024, 5:55pm UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824 "2024-09-27T17:55:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![RalphC71](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ralphc71/32/49935_2.png) [@RalphC71](https://community.homey.app/u/RalphC71)\
**Post date:** [September 27, 2024, 5:55pm UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824/1 "2024-09-27T17:55:58Z")

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Today my presence detection failed. It has been working quite well for a long time, but it did not change today when I got home.  
Also, when I try to change it manually in mobile app and in een app, the change is not accepted and I get a timeout after 10.000ms message.

Is there something I can do or reset to fix this?

I’ve tried:

- Restarting bridge
- Restarting phone
- Changing app settings for location (always and detailed)
- Turning location off and on, checking location on maps

So far, no luck. I keep being away while I am and want to be at home…

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**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\
**Post date:** [September 28, 2024, 1:47pm UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824/2 "2024-09-28T13:47:35Z")

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> [@Home and away](https://community.homey.app/t/home-and-away/56853/9):
>
> Did you point your location manually on the map. If auto-detect is enabled it’s not working very well…

Use the search function to find several options.  
See also the suggestions here below.

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**Author:** ![RalphC71](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ralphc71/32/49935_2.png) [@RalphC71](https://community.homey.app/u/RalphC71)\
**Post date:** [September 29, 2024, 10:24am UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824/3 "2024-09-29T10:24:31Z")

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After a while it was alright.  
Still wondering about the 10.000 ms timeout message in Homey app when trying to change the presence manually.

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<div class="post-metadata">

**Author:** ![RalphC71](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ralphc71/32/49935_2.png) [@RalphC71](https://community.homey.app/u/RalphC71)\
**Post date:** [June 5, 2025, 9:17pm UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824/4 "2025-06-05T21:17:07Z")

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And again I’m facing issues with presence detection. Turning off the automatic detection does not help, and I cannot set myself as being at home. It does not seem to be related to my app, my phone or my bridge.  
It is annoying and all I can do is wait until this service fixes itself.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [June 5, 2025, 11:57pm UTC](https://community.homey.app/t/bridge-presence-detection-not-working/116824/5 "2025-06-05T23:57:57Z")

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It still works pretty well here with Homey Cloud, so I’m guessing it’s phone (settings) related, or a flaky GPS signal?  
I’m using a Samsung Galaxy S21 Android 14.

> [@RalphC71](#):
>
> wait until this service fixes itself.

Yeah that would be perfect! Don’t know if it’s possible yet 😉