# Bridge connected but offline!?

**URL:** <https://community.homey.app/t/bridge-connected-but-offline/101571>\
**Category:** Questions & Help\
**Tags:** homey-bridge\
**Created:** [January 18, 2024, 5:11pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571 "2024-01-18T17:11:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![DoReyMe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doreyme/32/37420_2.png) [@DoReyMe](https://community.homey.app/u/DoReyMe)\
**Post date:** [January 18, 2024, 5:11pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/1 "2024-01-18T17:11:08Z")

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My homey bridge is online but the app says it’s not connected. I cannot do anything with it.Tried everything and when I tried to “remove” it I got a message that “access token not found” so I cannot delete it.  
Power on gives me white light then it goes out as if it’s connected.  
Any ideas how to get it to respond?

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**Author:** ![Vnet](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vnet](https://community.homey.app/u/Vnet)\
**Post date:** [January 18, 2024, 6:26pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/2 "2024-01-18T18:26:56Z")

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But does it work normally, flows,devices etc ?  
I had the same about 6 months ago, and homey support fixed it. In the mean time everything worked normally

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**Author:** ![DoReyMe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doreyme/32/37420_2.png) [@DoReyMe](https://community.homey.app/u/DoReyMe)\
**Post date:** [January 18, 2024, 6:32pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/3 "2024-01-18T18:32:58Z")

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Thanks but I didn’t have any flows or devices running now and was hoping to start anew but I can’t communicate with it at all.

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**Author:** ![Vnet](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vnet](https://community.homey.app/u/Vnet)\
**Post date:** [January 18, 2024, 6:35pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/4 "2024-01-18T18:35:40Z")

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You follow the setup procedures i assume. If its a pre use unit, it might still be paired with the former owner’s account.

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**Author:** ![DoReyMe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doreyme/32/37420_2.png) [@DoReyMe](https://community.homey.app/u/DoReyMe)\
**Post date:** [January 18, 2024, 6:52pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/5 "2024-01-18T18:52:43Z")

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It’s only been mine from new. Still seems connected as per LED ring but as I described I can’t even “Remove” it and start fresh as per Athom help.

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**Author:** ![DoReyMe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doreyme/32/37420_2.png) [@DoReyMe](https://community.homey.app/u/DoReyMe)\
**Post date:** [January 19, 2024, 3:34pm UTC](https://community.homey.app/t/bridge-connected-but-offline/101571/6 "2024-01-19T15:34:24Z")

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Response from Athom was to log out of the app. I had to delete the app and reboot my phone. After installing the app again it all worked!