# Bridge cannot connect **URL:** \ **Category:** Questions & Help\ **Created:** [August 25, 2025, 3:48pm UTC](https://community.homey.app/t/bridge-cannot-connect/142235 "2025-08-25T15:48:43Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Johnny\_Holmgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_holmgren/32/120768_2.png) [@Johnny\_Holmgren](https://community.homey.app/u/Johnny_Holmgren)\ **Post date:** [August 25, 2025, 3:48pm UTC](https://community.homey.app/t/bridge-cannot-connect/142235/1 "2025-08-25T15:48:43Z")
Im trying to connect a new bridge to an existing Homey system with a pro as base. After the bridge glowing blue i just get the text “Characteristic 0000ff02-0000-1000-8000-00805f9b34fb not find” efter a while. Anybody seen this and have a solution? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 25, 2025, 6:24pm UTC](https://community.homey.app/t/bridge-cannot-connect/142235/2 "2025-08-25T18:24:55Z")
Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![Johnny\_Holmgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_holmgren/32/120768_2.png) [@Johnny\_Holmgren](https://community.homey.app/u/Johnny_Holmgren)\ **Post date:** [August 26, 2025, 3:24pm UTC](https://community.homey.app/t/bridge-cannot-connect/142235/3 "2025-08-26T15:24:56Z")
Thanks for the answer. I’ll try that.