# Breakdown **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [January 2, 2024, 12:10pm UTC](https://community.homey.app/t/breakdown/99708 "2024-01-02T12:10:14Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 2, 2024, 12:10pm UTC](https://community.homey.app/t/breakdown/99708/1 "2024-01-02T12:10:14Z")
My homey pro box shuts, I have no idea for this problem, maybe breakdown. I Need help to resolve this problem. Thanks ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 2, 2024, 12:12pm UTC](https://community.homey.app/t/breakdown/99708/2 "2024-01-02T12:12:08Z")
> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31): > > Hi! Welcome to our Forum, we’re glad you found us! On this Forum you can discuss everything regarding Homey and Athom. This forum is for everyone, independent of your knowledge and experience with our products. I thought it would be a good idea to set some guidelines so we’re all getting the most out of this medium. Here we go: Please stay on-topic. Please use a meaningful title for your thread. [Search](https://community.homey.app/search) for your topic ideas on the forum to see if somebody else already mentioned it som… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 2, 2024, 11:16pm UTC](https://community.homey.app/t/breakdown/99708/3 "2024-01-02T23:16:49Z")
_Hello, my car doesn’t drive. Who knows what’s up?_ → No one can and will put effort in helping me out. In other words, please put some effort in providing as much relevant information as possible, and read the forum guide mister Sharkys pointed you to. ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 9:11am UTC](https://community.homey.app/t/breakdown/99708/4 "2024-01-05T09:11:08Z")
My box (earlier 2023) is unreachable on the network. I tried to do a reset to factory defaults, without success. i change everything possible I Tried to connect on a windows 11, linux, VM windows 10 and kali linux etc I tried edge, safari, chrome, firefox, … I mirrore the port to catch datas from the box with a sniffer … I contact support, they told me to do verify my ethernet plug and nothing since tuesday … The leds are blue, waiting for setup i think Does someone had the same problems ? Can someone help me to make my homey pro works again. Thanks for your help AB ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 9:15am UTC](https://community.homey.app/t/breakdown/99708/5 "2024-01-05T09:15:55Z")
> [@Abdelhamid\_Belkadi](#): > > I tried to do a reset to factory defaults, without success. How, following this procedure ? > **[Resetting Homey Pro (Early 2023) to Factory Settings](https://support.homey.app/hc/en-us/articles/7261843930396-Resetting-Homey-Pro-Early-2023-to-Factory-Settings)** > > Resetting Homey Pro (Early 2023) to factory settings will delete all stored data on Homey Pro, including Apps, Flows, Insights, Devices, stored Wi-Fi credentials etc. > > > > To reset Homey Pro (E... What it means, without success ? > [@Abdelhamid\_Belkadi](#): > > The leds are blue Breathing or rotating ? > **[Understanding Homey Pro (Early 2023)'s LED Ring](https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-Homey-Pro-Early-2023-s-LED-Ring)** > > Next to being stunningly beautiful, the LED Ring of Homey Pro (Early 2023) is also used to visualise what Homey Pro is doing. >   > > > > > > Spectrum — Homey Pro is working normally, and the screensaver is... If you perform SETUP, what happens ? > **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... > [@Abdelhamid\_Belkadi](#): > > I tried edge, safari, chrome, firefox For USB tool, it works with Edge / Chrome only - [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) Is your Homey detected when connected via USB, eg. you see it as USB device ? ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 1:46pm UTC](https://community.homey.app/t/breakdown/99708/6 "2024-01-05T13:46:54Z")
The usb reset has been done, it’s ok My pc see it as an usb device I reset it to factory default v 10.2.xx But always not possible to connect to my box The blue leds is breathing Setup-xxxxx doesn’t appear in my WiFi to run setup Thanks everybody for your help ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 1:47pm UTC](https://community.homey.app/t/breakdown/99708/7 "2024-01-05T13:47:29Z")
Yes, seen as an usb device ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 2:07pm UTC](https://community.homey.app/t/breakdown/99708/8 "2024-01-05T14:07:03Z")
> [@Abdelhamid\_Belkadi](#): > > Setup-xxxxx doesn’t appear in my WiFi to run setup And you are sure you read the instructions ? Its HP23, there is no Wifi AP during Setup… ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 2:07pm UTC](https://community.homey.app/t/breakdown/99708/9 "2024-01-05T14:07:30Z")
i follow the support procedure to reset homey pro ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 2:13pm UTC](https://community.homey.app/t/breakdown/99708/10 "2024-01-05T14:13:00Z")
i’ve read instructions, no bluetooth, no ethernet, no wifi from Homey Pro 23 ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 2:38pm UTC](https://community.homey.app/t/breakdown/99708/11 "2024-01-05T14:38:13Z")
i can’t perform setup i can’t connect to my HP23 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 4:21pm UTC](https://community.homey.app/t/breakdown/99708/12 "2024-01-05T16:21:45Z")
> [@Abdelhamid\_Belkadi](#): > > i’ve read instructions, no bluetooth, no ethernet, no wifi from Homey Pro 23 Without going trough setup, there is no Ethernet nor Wifi connectivity. I might be thinking to uninstall Homey app from phone and try it from scratch, eg. to rule out some permissions issues (eg. nearby devices etc.) Other than that, I’m out of ideas. You might be using also some Bluetooth scanner on phone, to see if the Bluetooth is active or not…eg. Wifiman on Android - there is Discovery option for Bluetooth ([https://play.google.com/store/apps/details?id=com.ubnt.usurvey](https://play.google.com/store/apps/details?id=com.ubnt.usurvey)) ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 5:36pm UTC](https://community.homey.app/t/breakdown/99708/13 "2024-01-05T17:36:13Z")
for france it appears like this : Homeysetup-xxxxx i tried to uninstall and install again the application i tried on 2 differents computer on vm on qnap, on samsung and apple smartphone and tabs i just finish my tests with a fluke network i turned my wifi to 2.4ghz disabling 5Ghz i hope homey support will repare it i opened a ticket but they closed it without giving me a response ☹ thanks a lot for you help Sharkys ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 5:49pm UTC](https://community.homey.app/t/breakdown/99708/14 "2024-01-05T17:49:30Z")
> [@Abdelhamid\_Belkadi](#): > > for france it appears like this : Homeysetup-xxxxx Can you rephrase? ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 6:41pm UTC](https://community.homey.app/t/breakdown/99708/15 "2024-01-05T18:41:01Z")
![IMG_1017](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/07ce808fa88f22b80d68c9d080933e3e96f7afcc.jpeg) For French installation ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 5, 2024, 6:53pm UTC](https://community.homey.app/t/breakdown/99708/16 "2024-01-05T18:53:02Z")
> [@Abdelhamid\_Belkadi](#): > > French installation That HomeySetup network is not for Homey Pro (Early 2023) Remove it and just connect the phone to your home wifi. HomeySetup is only for older Homey’s ( white ball). Open your mobile app. Go select yout Homey and click Add new Homey Enable Bluetooth and location in the app if they ask that. ![Screenshot_20240105_194942_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/a/0a128ce521b4757cc78d6be3b1c12e45bd361012.jpeg) Follow this guide > **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... ---
**Author:** ![Abdelhamid\_Belkadi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/abdelhamid_belkadi/32/92693_2.png) [@Abdelhamid\_Belkadi](https://community.homey.app/u/Abdelhamid_Belkadi)\ **Post date:** [January 5, 2024, 8:49pm UTC](https://community.homey.app/t/breakdown/99708/17 "2024-01-05T20:49:53Z")
I reset again my hp23 to factory defaults and it’s now running again Thanks a lot for people who help me Beat regards