# Both my devices are "offline"?
**URL:** https://community.homey.app/t/both-my-devices-are-offline/93374
**Category:** Off-Topic
**Created:** [November 1, 2023, 7:29am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374 "2023-11-01T07:29:54Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@audun\_sivertsen1](https://community.homey.app/u/audun_sivertsen1)
#### Post date: [November 1, 2023, 7:29am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/1 "2023-11-01T07:29:54Z")
I have two homeys at different locations, I am on vacation and have had contact untill today. Now I can’t reach any of them. I have working wifi in the house.
Any suggestions?
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [November 1, 2023, 7:34am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/2 "2023-11-01T07:34:49Z")
> [@audun\_sivertsen1](#):
>
> Any suggestions?
Contact Athom, because their method of determining if your Homey’s are online or not is flawed.
As a workaround, try and see if it works via the web app: [https://my.homey.app/](https://my.homey.app/)
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### Author:  [@audun\_sivertsen1](https://community.homey.app/u/audun_sivertsen1)
#### Post date: [November 1, 2023, 8:22am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/3 "2023-11-01T08:22:46Z")
Thanks. Have tried my homey, same result.
How do I get response from Athom, they say there is 3 weeks response time at the moment?
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [November 1, 2023, 8:40am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/4 "2023-11-01T08:40:28Z")
> [@audun\_sivertsen1](#):
>
> How do I get response from Athom
You will get response by email. Probably within 3 weeks.
Maybe ask someone to PtP for Homey?
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### Author:  [@DirkH](https://community.homey.app/u/DirkH)
#### Post date: [November 1, 2023, 12:13pm UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/5 "2023-11-01T12:13:02Z")
I had the same effect last week.
1. I can think of two possible issues. Your internet connect at home does not work (power down or issues with your internet provider). That was not the case with me, I could access other items at home.
2. Issues at homey - internet drop or too much internet traffic. I think it was something like this as others had the same issue in this forum.
Luckily I got connected again after a quite short time (I guess one hour). So my conclusion is: the best use of Homey Pro is for **home automation** , not for **home remote control**. But I think that advice does not help you for the moment. 😉 🙁
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### Author:  [@audun\_sivertsen1](https://community.homey.app/u/audun_sivertsen1)
#### Post date: [November 1, 2023, 3:23pm UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/6 "2023-11-01T15:23:11Z")
Thank you. A reboot of the home network (remotely) helped, for a while. But now I am shut oit again. Must do some more research when I get home.
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### Author:  [@PetervdK](https://community.homey.app/u/PetervdK)
#### Post date: [November 1, 2023, 4:46pm UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/7 "2023-11-01T16:46:58Z")
Could be WiFi mesh related. If Homey get’s connected to another satellite that has a bad (wireless) connection to the master router this sometimes happens. I had this frequently with my old Velop system. I now have a Netgear system with wired satellites and it almost never happens anymore.
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### Author:  [@audun\_sivertsen1](https://community.homey.app/u/audun_sivertsen1)
#### Post date: [November 2, 2023, 7:31am UTC](https://community.homey.app/t/both-my-devices-are-offline/93374/8 "2023-11-02T07:31:37Z")
I beleve you are on to something. It appeared after a reboot of the Asus mesh system and disappeared after a reboot of the Homey.