# Blank screen when added device **URL:** \ **Category:** Questions & Help\ **Created:** [September 5, 2019, 9:43am UTC](https://community.homey.app/t/blank-screen-when-added-device/17735 "2019-09-05T09:43:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Edouard\_Duhail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edouard_duhail/32/12421_2.png) [@Edouard\_Duhail](https://community.homey.app/u/Edouard_Duhail)\ **Post date:** [September 5, 2019, 9:43am UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/1 "2019-09-05T09:43:06Z")
Hi, I’m new in the homey family and i have an issue when I try to add my first device. Even I select multiple app, nothing happen when I try to add a new device, I can select and install the app but when I click on the device to add it, I have a blank screen with a loading ring and nothing happen. Here is some screenshot. Do you have an idea on my issue? ![Screenshot_2019-09-05-08-11-26](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/f/fb40779e7e33e14180b7d230725250137bf67300.png) ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [September 5, 2019, 10:16am UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/2 "2019-09-05T10:16:44Z")
Install the app, go to devices, push the + button right top and add a device for the apps you i stalled ---
**Author:** ![Markus\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markus_f/32/14910_2.png) [@Markus\_F](https://community.homey.app/u/Markus_F)\ **Post date:** [September 5, 2019, 10:44am UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/3 "2019-09-05T10:44:52Z")
Yeah do it like Marcel\_Ubels instructions. If you have installed the App for your device and push the button on the right corner it looks like so ![homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/b/b8f0628f167ff406e063ef0384842ade0ba9b7a2.png) Choose the app for your device and follow the instructions on the screen. ---
**Author:** ![Edouard\_Duhail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edouard_duhail/32/12421_2.png) [@Edouard\_Duhail](https://community.homey.app/u/Edouard_Duhail)\ **Post date:** [September 5, 2019, 1:21pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/4 "2019-09-05T13:21:49Z")
Hi, thanks for your answer but it’s exacly what I do. But when I click on the device to add it, blank screen appear and no instruction come… ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [September 5, 2019, 1:27pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/5 "2019-09-05T13:27:38Z")
@Edouard_Duhail welcome to the family! It might be that the Zigbee chip has not initialized completely. Can you try to disconnect Homey from the power plug for a few minutes and then reconnect it. Wait for 20 minutes before retrying to add the sensor again. ---
**Author:** ![Edouard\_Duhail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edouard_duhail/32/12421_2.png) [@Edouard\_Duhail](https://community.homey.app/u/Edouard_Duhail)\ **Post date:** [September 5, 2019, 1:37pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/6 "2019-09-05T13:37:23Z")
Ok I will try it tonight and let you know. For information, it’s the same issue with 433Mhz device. thanks ---
**Author:** ![Edouard\_Duhail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edouard_duhail/32/12421_2.png) [@Edouard\_Duhail](https://community.homey.app/u/Edouard_Duhail)\ **Post date:** [September 5, 2019, 8:57pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/7 "2019-09-05T20:57:14Z")
Good evening, i shutdown homey for 30min and let homey start for 2 hours after that and I’m still not available to add device (ZigBee or 433 or other…)… ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [September 5, 2019, 9:35pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/8 "2019-09-05T21:35:55Z")
You also could try a other ac adapter. Maybe that’s the problem. I read some issues with new Homeys. ---
**Author:** ![Edouard\_Duhail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edouard_duhail/32/12421_2.png) [@Edouard\_Duhail](https://community.homey.app/u/Edouard_Duhail)\ **Post date:** [September 7, 2019, 8:25pm UTC](https://community.homey.app/t/blank-screen-when-added-device/17735/9 "2019-09-07T20:25:48Z")
Hi, new AC do not change anything. I think it’s coming from the app because from developper website I can add device and manage setting of app, which is impossible from my mobile phone… it’s working on iPhone app.