# Big problem homey "Heizungsplaner" heating

**URL:** <https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012>\
**Category:** Questions & Help\
**Created:** [December 26, 2023, 5:16pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012 "2023-12-26T17:16:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 26, 2023, 5:58pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/2 "2023-12-26T17:58:54Z")

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Hello, can you please add relevant info to your post, it shouldn’t be a jigsaw puzzle 😅

1. Which Homey model
2. How is your heating system built?  
2a.why you need Shelly when you’ve a tado bridge?  
2b. you mentioned “the group”… group of _what exactly_?  
2c. which app do you use for that group?  
2d. which devices are member of the group?
3. While you mention “tado bridge”: Which tado app (there are two of them) you use?
4. Add a corresponding flow (screenshot) pls

First thought: why didn’t you restart **the tado app**

Hints:

> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744):
>
> When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…

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