# Big problem homey "Heizungsplaner" heating **URL:** \ **Category:** Questions & Help\ **Created:** [December 26, 2023, 5:16pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012 "2023-12-26T17:16:06Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Stefan\_Beck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan_beck/32/80078_2.png) [@Stefan\_Beck](https://community.homey.app/u/Stefan_Beck)\ **Post date:** [December 26, 2023, 5:16pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/1 "2023-12-26T17:16:06Z")
Hello everyone, since yesterday I have been getting the following error message with my heating plan: none of my heating devices can be set in the group… could not be set. (not\_ready) If I manually control the thermostat via Homey, everything works. - I’ve already restarted the network, homey and the Tado Bridge and Shelly. What could be the problem? How can I solve the problem? ![IMG_0138](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6bab58a5ac1c1ee696fb1673bd591e9f160148b2.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 26, 2023, 5:58pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/2 "2023-12-26T17:58:54Z")
Hello, can you please add relevant info to your post, it shouldn’t be a jigsaw puzzle 😅 1. Which Homey model 2. How is your heating system built? 2a.why you need Shelly when you’ve a tado bridge? 2b. you mentioned “the group”… group of _what exactly_? 2c. which app do you use for that group? 2d. which devices are member of the group? 3. While you mention “tado bridge”: Which tado app (there are two of them) you use? 4. Add a corresponding flow (screenshot) pls First thought: why didn’t you restart **the tado app** Hints: > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… ---
**Author:** ![Stefan\_Beck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan_beck/32/80078_2.png) [@Stefan\_Beck](https://community.homey.app/u/Stefan_Beck)\ **Post date:** [December 26, 2023, 6:30pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/3 "2023-12-26T18:30:36Z")
> [@Peter\_Kawa](#): > > ello, can you please add relevant info to your post, it shouldn’t be a jigsaw puzzle 😅 > > 1. Which Homey model / Homey Pro 2013 > 2. How is your heating system built? I have a tado Bridge and about 10 Therostate from tado and 2 from sgely TRV > 2a.why you need Shelly when you’ve a tado bridge? > 2b. you mentioned “the group”… group of _what exactly_? i have in the heating planer more therostate in a room . see picture > 2c. which app do you use for that group? > 2d. which devices are member of the group? > 3. While you mention “tado bridge”: Which tado app (there are two of them) you use? for example this: [Zertifiziert refurbished: Smartes Heizkörper-Thermostat - Starter Kit – tado° Shop](https://shop.tado.com/products/factory-refurbished-smart-radiator-thermostat-starter-kit-v3) > 4. Add a corresponding flow (screenshot) pls ansd i startet first tado new. but the problem is not only with tado. with shelly TRV too… ![grafik](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/a/7af889fa3bd0fff538698603ee65bd59b41be45c.png) ![grafik](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/d/3dbb7012b9788da1367deca88f524d9a0134fc80.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 26, 2023, 6:45pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/4 "2023-12-26T18:45:36Z")
> [@Peter\_Kawa](#): > > While you mention “tado bridge”: Which tado app (there are two of them) you use? for example this: [Zertifiziert refurbished: Smartes Heizkörper-Thermostat - Starter Kit – tado° Shop](https://shop.tado.com/products/factory-refurbished-smart-radiator-thermostat-starter-kit-v3) Which Homey tado app I meant 😉 > ![Screenshot_20231226-194342_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/f/af3476430fc65679b182c9cfbd07dab21214a2b6.jpeg) _BUT, I missed out on this one, sorry!_ > [@Stefan\_Beck](#): > > If I manually control the thermostat via Homey, everything works . > [@Peter\_Kawa](#): > > How is your heating system built? I have a tado Bridge and about 10 Therostate from tado and 2 from sgely TRV And TRV’s of both brands have the same issue? ## Then the issue most likely should be with the Heizungsplaner app. Please post your issue in that topic. (Maybe a diagnostic report comes in handy as well; create it via app configuration, and provide for your forum name and email address pls): [https://community.homey.app/t/7795](https://community.homey.app/t/7795) _For next time: You can find this link at the homey.app store app page!_ ### The timeline errors are not from tado nor Shelly most probably? ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [December 26, 2023, 7:10pm UTC](https://community.homey.app/t/big-problem-homey-heizungsplaner-heating/99012/5 "2023-12-26T19:10:39Z")
In tuis case, the Heizungsplaner-App tries to set the target temperature of your thermostats. But the thermostats are not ready. If only one has an error, the. it’s noch reachable. If all have an error, then in most cases the thermostat app is not running. Perhaps stopped - or more likely - it happened on Homey restart and the Heizungsplaner-App started before the thermostat apps.