# BEnext Tag reader 500 **URL:** \ **Category:** Questions & Help\ **Created:** [October 19, 2018, 10:06am UTC](https://community.homey.app/t/benext-tag-reader-500/3000 "2018-10-19T10:06:35Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 19, 2018, 10:06am UTC](https://community.homey.app/t/benext-tag-reader-500/3000/1 "2018-10-19T10:06:35Z")
Hello everyone, In my home i have installed some time ago a benext tag reader 500. Since than having connection issue’s. Got it to work with homey and have flows working. Problem i that its no reliable at all. Have to press and use the tag sometimes 5 times before it respond. Not nice when you have a few seconds to disarm the alarm. When i look at the zwave developer tool i see 42% error on this tag reader. Further there is no connection to anyting of the zwave network. What am i doning wrong ![zwave%20connect%20snip](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/c/ca74726a8ac34546a774a608e2a7005c3b8dc9c1.png) can anyone help me with this? gr, Frans ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [October 19, 2018, 2:31pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/2 "2018-10-19T14:31:29Z")
Battery’s ? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 19, 2018, 2:34pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/3 "2018-10-19T14:34:34Z")
I see 11% error! And no connection to anything besides connected to Homey u mean? ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 19, 2018, 2:48pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/4 "2018-10-19T14:48:11Z")
O your right 11%.and yes no connectie beside homey. The connection with homey is terrible. Gr Frans ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 19, 2018, 2:59pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/5 "2018-10-19T14:59:42Z")
And what is the distance to Homey or to the nearest “router” in ur mesh network? ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 19, 2018, 4:16pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/6 "2018-10-19T16:16:00Z")
The distance is about 2.5 meters. The nearest z wave plug. Is from coolcam and is aprox 1.5 meters from the reader. ---
**Author:** ![Quakerix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/quakerix/32/10155_2.png) [@Quakerix](https://community.homey.app/u/Quakerix)\ **Post date:** [October 19, 2018, 4:40pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/8 "2018-10-19T16:40:16Z")
This device is shitty. I had to return it. Many people have this issues unless it’s located very near to your Homey. Search on the old forum ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 19, 2018, 5:33pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/9 "2018-10-19T17:33:24Z")
If i hold the tag reader next to homey OR within 1 meter the problem is the same. Sometimes it works and more than half the Times it doesn,t ---
**Author:** ![Quakerix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/quakerix/32/10155_2.png) [@Quakerix](https://community.homey.app/u/Quakerix)\ **Post date:** [October 19, 2018, 5:58pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/10 "2018-10-19T17:58:17Z")
I gave up after a few months of trying. Robbshop was friendly enough to return my money. ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 19, 2018, 7:23pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/11 "2018-10-19T19:23:01Z")
I think i have it to long for returning the reader. ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [October 22, 2018, 12:36pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/12 "2018-10-22T12:36:34Z")
vandaag nog maar weer wat geprobeerd. Reader verwijderd 2X en opnieuw geinstalleerd. Is echter alleen maar verslechterd. Nu maar een email gestuurd naar de leverancier om te kijken of ie nog teruggestuurd kan. Ben ff klaar met dan ding. De combi van dit ding met Homey werkt dus niet. –Modbreak–Plz keep it in English Ahh sorry Guys, i automaticly wrote this in Dutch. Today tried it again. Removed and reinstalled the reader twice but the problem is getting worse instead of better. Wrote An email to the store that i want to send it back. Just now recieved the oké that i can send it back.the combination of homey with this device is not working. ---
**Author:** ![JeeS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jees/32/1015_2.png) [@JeeS](https://community.homey.app/u/JeeS)\ **Post date:** [November 26, 2018, 5:47pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/13 "2018-11-26T17:47:01Z")
Hi Frans, Did you find a solution to this problem? I have the same issue. Regards, Jan ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [November 26, 2018, 5:51pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/14 "2018-11-26T17:51:35Z")
Hi JeeS, Yes and No. If you find returning the device to the supplier than its a solution. I have send it back and they returned my money even after 5 months. They were familiar with the problem. If you ask me you can’t solve it. Homey and this device is a bad marriage. No idea who’s to blame 😂. I have a tag reader from aliexpress with a fibaro binairi switch now. if you need more info about that just let me know greetz Frans ---
**Author:** ![JeeS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jees/32/1015_2.png) [@JeeS](https://community.homey.app/u/JeeS)\ **Post date:** [November 26, 2018, 6:39pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/15 "2018-11-26T18:39:51Z")
Hallo Frans, Dank voor het snelle antwoord. Ik ontvang graag meer info over de alieexpress oplossing. Bij voobaat dank. Groet, Jan. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 26, 2018, 6:41pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/16 "2018-11-26T18:41:27Z")
As this is the English part of the forum, plz keep it in English! ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [November 26, 2018, 6:44pm UTC](https://community.homey.app/t/benext-tag-reader-500/3000/17 "2018-11-26T18:44:01Z")
here the lonk to the post as mentioned: [Acces control Heimdall and Homey](https://community.homey.app/t/acces-control-heimdall-and-homey/3159) read this first, i you stiil have questions just ask.